Client Solutions Advisor — Digital Services & Growth

Nedbank; Johannesburg; Vor Ort; ZAR 180.000 - 240.000; Vollzeit

Zusammenfassung

Nedbank in Rosebank, Johannesburg, seeks a Client Advisor to educate clients on self-service digital solutions and resolve their sales and service needs. You will guide customers through subscribing to and servicing their accounts, delivering value through personalised financial solutions, and building trust through expertise.

In a client-first role, you onboard clients per Nedbank policy, manage relationships, and collaborate with internal teams to grow market share and meet business goals.

Qualifikationen

• Essential qualification: Diploma (NQF Level).
• Preferred qualification: FAIS Approved Qualification.
• Minimum experience: 1–2 years in Retail/Banking client service, sales or relationships.

Aufgaben

• Respond to client needs by offering the right service and solution.
• Educate clients and potential clients on how to subscribe and service their account.
• Build client trust through your expertise and experience to help clients achieve goals.
• Onboard clients in line with Nedbank's policy and procedures.
• Entrench clients and deliver value through cross selling and product solutions.
• Collaborate with internal stakeholders to provide complete financial solutions.

Kenntnisse

Product sales skills

Sales Strategies

Product Knowledge

Customer service principles

Nedbank policies and procedures

Customer relationship management

Ausbildung

Diploma

Jobbeschreibung

Nedbank in Rosebank, Johannesburg, seeks a Client Advisor to educate clients on self-service digital solutions and resolve their sales and service needs. You will guide customers through subscribing to and servicing their accounts, delivering value through personalised financial solutions, and building trust through expertise.

In a client-first role, you onboard clients per Nedbank policy, manage relationships, and collaborate with internal teams to grow market share and meet business goals.