Digital Banking Solutions Specialist

Nedbank; Thohoyandou; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Nedbank in Thohoyandou seeks a client-focused service professional to manage cash transactions and promote digital self-service solutions. You will balance and replenish branch stock, educate customers on online banking, and assist with statements and documentation from self-service zones.

Experience in retail banking and strong customer service skills are preferred, with an emphasis on accuracy, integrity and compliant conduct within Nedbank policies.

Qualifications

• Diploma required or equivalent in banking/finance.
• Preferred Higher Certificate in Banking Services (NQF5).
• Retail banking knowledge and cash handling experience beneficial.

Responsibilities

• Handle over-the-counter cash transactions with accuracy.
• Educate clients on self-service options and digital banking tools.
• Assist customers with statements, cards and documentation from self-service zones.
• Build and maintain client relationships through proactive service.
• Identify cross-selling opportunities and route accordingly.

Job description

Nedbank in Thohoyandou seeks a client-focused service professional to manage cash transactions and promote digital self-service solutions. You will balance and replenish branch stock, educate customers on online banking, and assist with statements and documentation from self-service zones.

Experience in retail banking and strong customer service skills are preferred, with an emphasis on accuracy, integrity and compliant conduct within Nedbank policies.