Digital Account Manager: Client Partnerships & Delivery

Publicis Groupe ANZ; Cape Town; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Machine_ is seeking an experienced Account Manager to join our team in Cape Town. You will manage TTL campaigns with a digital focus, ensuring timely execution, client engagement, and strong financial stewardship across projects.

You’ll serve as a trusted partner to clients, coordinating with the Account Director and internal teams while maintaining high standards of quality and strategic insight. The role requires proactive self-starting and excellent communication.

Qualifications

• Relevant tertiary qualification in Marketing / Business Communications.
• Minimum 3 years working experience as an Account Executive or Account Manager with 1 year in an Advertising Agency (or in a similar environment).
• Proficient in MS Office (Word / Excel / PowerPoint).
• TTL & Digital experience is essential (well versed in Digital).
• Experience working on Chase.
• A good command of the English language (both verbal and written).
• Strong presentation skills.
• Strong administrative and organisational skills.
• Strong numerical skills (financial & budget management experience).
• Strong multitasking skills (ability to work on more than one brief at any given time).
• Managing the expectations of multiple stakeholders seamlessly to deliver according to brief, strategy and to the highest standard.

Responsibilities

• Manage TTL campaigns (with a predominantly digital focus) and communication on a day-to-day basis (from start to finish with little minimal senior supervision).
• Manage client expectations and service delivery by being a focal point for day-to-day interaction.
• Master client business and relationships to be a client partner, indispensable to their business, ensuring longevity and partnership.
• Understand the client, strategy and agency process in order to deliver efficiently and to the highest quality.
• Full ownership of your projects, taking accountability for all work presented and delivered.
• Support your Account Director and Business Unit Director in driving and meeting all financial targets.
• Empower your seniors with the correct information to ensure that they correctly support you and the client.
• Honest conversations with your client to enable your team to deliver excellence and you create trust through positive outcomes.
• Be a strategic partner to your clients, enabling you to guide and drive better work, better business conversations, and build business.
• Maintain the integrity of the creative strategy and work throughout the campaign.
• Ability to manage different personalities and always strive to get the best out of each individual.
• Keep abreast of industry trends (broad communication trends and client competitor work) in order to add additional value to your client’s business.

Skills

TTL & Digital experience

English fluency

Presentation skills

Administrative & organisational skills

Numerical skills

Multitasking

Relationship building

Stakeholder management

Education

Relevant tertiary qualification in Marketing / Business Communications

Tools

MS Office

Job description

Machine_ is seeking an experienced Account Manager to join our team in Cape Town. You will manage TTL campaigns with a digital focus, ensuring timely execution, client engagement, and strong financial stewardship across projects.

You’ll serve as a trusted partner to clients, coordinating with the Account Director and internal teams while maintaining high standards of quality and strategic insight. The role requires proactive self-starting and excellent communication.