Dialler Analyst

K2 Recruit; Durban; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading recruitment firm seeks an A-Player for the Dialler Manager/Analyst role to optimize data usage for UK clients. This role requires a degree in IT or Computer Science and a minimum of three years' experience as a Dialler Manager or Analyst. Proficiency in Connex One or ConnexCS and the ability to work UK hours are essential for success. Ideal candidates are analytical, detail-oriented, tech-savvy, and able to leverage AI for strategic advantage.

Qualifications

• Minimum three (3) years’ experience as a Dialler Manager or Analyst.
• Work UK hours and take UK Bank holidays.
• Valid driver’s license and own transport.

Responsibilities

• Optimise data usage and enhance performance.
• Collaborate with the Product Advisory team to exceed targets.
• Leverage AI for competitive advantage.

Skills

Excellent analytical skills

Attention to detail

Experience with BI tools

Understanding of dialler strategies

Tech and AI savvy

Excellent communication skills

Education

Degree in Information Technology or Computer Science

Tools

Connex One

ConnexCS

Job description

We are looking for an A-Player to join our UK Product Advisory team servicing our UK clients. You will generate fees by optimising data usage for our UK Product Advisors. You must be passionate about data, analytical, tech savvy, and pay attention to detail.

Key Responsibilities

• Optimise data usage.
• Analyse data and trends to enhance performance.
• Collaborate with the Product Advisory team to exceed performance targets.
• Leverage AI to create competitive advantage.
• Stay at the forefront of innovation in dialler management strategies.

Skills

• Excellent analytical skills.
• Attention to detail and data trends.
• Proven ability to work with large data sets and BI tools.
• Understanding of dialler strategies.
• Tech and AI savvy.
• Excellent communication skills.

Qualifications

• Degree in Information Technology or Computer Science

Required

• Three (3) years’ experience as a Dialler Manager or Analyst.
• Connex One or ConnexCS experience essential
• Work UK hours and take UK Bank holidays.
• Ability to work from home if required (min 20 meg fibre line)
• Valid driver’s license.
• Own transport.

A-Player

• Self-managed.
• Adds insights above and beyond.
• Someone a leader would gladly rehire.
• Has an unquenchable thirst for learning.
• Is obsessed with client experience.
• Is brave, proactive and innovative.