Dialler Administrator – Collections

Liquid Thought; Cape Town; On-site; ZAR 350,000 - 480,000; Full time

Job summary

Liquid Thought is seeking an experienced Dialler Administrator to support a fast-paced Collections environment. The role focuses on optimising dialler campaigns to meet collection targets and strategies.

You will manage and optimise dialler campaigns, configure inbound/outbound strategies, and monitor performance with real-time adjustments. Collaboration with Collections Managers and data-driven improvement are key aspects of the role.

Qualifications

• 2+ years' experience as a Dialler Administrator
• Experience in a Collections call centre environment
• Experience with dialler/CRM systems such as Webitel or similar
• Strong analytical skills to interpret performance data
• Ability to work in a high-pressure, target-driven environment
• Detail-oriented with problem-solving ability

Responsibilities

• Manage and execute dialler campaigns across Collections portfolios
• Configure, monitor, and optimise dialler strategies (inbound/outbound)
• Ensure correct allocation of accounts in line with DPD strategies and business rules
• Monitor campaign performance (contact rates, RPC, conversion, etc.) and make real-time adjustments
• Work closely with Collections Managers to align dialler activity with operational priorities
• Troubleshoot dialler issues and liaise with system providers where required
• Ensure data integrity and accurate campaign setup
• Produce daily and weekly dialler performance reports
• Support continuous improvement of dialler efficiency and agent productivity

Skills

Dialler administration

Collections call centre experience

Campaign management

Analytical skills

Attention to detail

Problem-solving

High-pressure environment

Stakeholder communication

Tools

Predictive diallers

Webitel

Job description

About the Role

We are looking for an experienced Dialler Administrator to support a fast-paced and dynamic Collections environment. This role is critical in ensuring dialler campaigns are optimised, efficient, and aligned to collections strategies and targets.

Key Responsibilities

• Manage and execute dialler campaigns across Collections portfolios
• Configure, monitor, and optimise dialler strategies (inbound/outbound)
• Ensure correct allocation of accounts in line with DPD strategies and business rules
• Monitor campaign performance (contact rates, RPC, conversion, etc.) and make real-time adjustments
• Work closely with Collections Managers to align dialler activity with operational priorities
• Troubleshoot dialler issues and liaise with system providers where required
• Ensure data integrity and accurate campaign setup
• Produce daily and weekly dialler performance reports
• Support continuous improvement of dialler efficiency and agent productivity

Minimum Requirements

• 2+ years' experience as a Dialler Administrator (non-negotiable)
• Proven experience in a Collections call centre environment (essential)
• Strong understanding of dialler campaign management and optimisation
• Experience working with dialler/CRM systems (e.g. predictive diallers, Webitel or similar advantageous)
• Solid analytical skills with the ability to interpret performance data
• Strong attention to detail and problem-solving ability
• Ability to work in a high-pressure, target-driven environment

Key Competencies

• Strategic thinking and campaign planning
• Strong communication and stakeholder management
• High level of accountability and ownership
• Ability to manage multiple campaigns simultaneously
• Results-driven mindset

What We Offer

• Opportunity to work in a high-performance, data-driven collections environment
• Exposure to multiple portfolios and advanced dialler strategies
• A dynamic team focused on continuous improvement and growth