Desktop & Technical Support

Vine Recruitmnent; Paarl; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency is looking for a Desktop & Technical Support professional in Paarl to deliver reliable IT support to end-users. The role entails resolving hardware, software, and network issues, ensuring a secure and efficient IT environment. Candidates should have a minimum of 3 years in desktop support, proficiency in Windows/macOS, and strong troubleshooting skills. The role offers a full-time contract with opportunities to manage technical documentation and liaise with service providers.

Qualifications

• At least 3 years experience in desktop support or help desk.
• Strong knowledge of Windows/macOS and Office 365.
• Basic understanding of networking and IT security.

Responsibilities

• Provide Tier 1/2 technical support for desktop and mobile devices.
• Set up and maintain workstations with software and security updates.
• Assist with basic network support including Wi-Fi and VPN.

Skills

Desktop Support

Troubleshooting

Windows

macOS

Active Directory

Computer Networking

Help Desk

Tools

Office 365

SCCM

Remedy

Job description

We are looking for a Desktop & Technical Support professional in Paarl to provide reliable IT support to end‑users and group companies. The role focuses on resolving hardware, software and network issues while ensuring a secure and efficient IT environment.

Key Responsibilities

• Provide Tier 1/2 technical support (desktop, laptops, printers, mobile devices).
• Set up and maintain workstations, software and security updates.
• Assist with basic network support (Wi‑Fi, VPN connectivity).
• Support CCTV and access control systems.
• Manage IT tickets, documentation and knowledge base updates.
• Support user accounts (onboarding/offboarding, access passwords).
• Assist the Group support department with technical issues and escalations.
• Liaise with service providers and manage SLA performance.
• Prepare weekly and monthly incident/status reports.

Requirements

Essential

• 13 years experience in desktop support or help desk.
• Good knowledge of Windows/macOS and Office 365.
• Basic understanding of networking and IT security.
• Strong troubleshooting and customer service skills.

Advantageous

• Experience with Active Directory, Microsoft 365 Admin Center or ticketing systems.
• IT certifications (CompTIA A+, Network+).
• Experience supporting remote/hybrid users.

Personal Attributes

• Strong problem‑solving ability.
• Customer‑focused and service‑driven.
• Well‑organised with good time management.
• Detail‑oriented and able to work independently and in a team.

Please email your CV through toemailprotected with a photo, salary expectation, location and availability.

Key Skills: Mac OS, Active Directory, Desktop Support, Computer Networking, Mobile Devices, Windows, Remote Access Software, SCCM, Help Desk, Operating Systems, Remedy, Troubleshooting.

Employment Type: Full‑Time
Experience: years
Vacancy: 1