Lead Desktop Support | Windows/macOS, Cloud & Security

iLaunch

Cape Town

On-site

ZAR 320,000 - 520,000

Full time

14 days+

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Job summary

iLaunch is seeking a Desktop Support Team Lead to manage the daily operations of the desktop support team in Cape Town. You will lead and mentor staff, oversee hardware/software deployments, and drive project initiatives.

The role requires 5+ years in desktop support with leadership experience, strong Windows/macOS skills, and familiarity with AWS/Azure cloud platforms and security/compliance frameworks. Competitive salary offered.

Qualifications

5+ years hands-on desktop support, with at least 2 in a leadership role.
Strong Windows and macOS administration.
Cloud experience with AWS and Azure.
Certifications: CompTIA A+, Microsoft Modern Desktop Administrator Associate, A+, N+.
Diploma/Degree advantageous for the role.

Responsibilities

Lead and mentor the desktop support team.
Oversee installation, configuration, and maintenance of desktop hardware, software, and peripherals.
Lead desktop-related projects, including software rollouts and infrastructure upgrades.
Troubleshoot and resolve complex technical issues, including network connectivity and financial software platforms.
Perform routine system maintenance, deploy updates, and assist with new technology implementations.
Serve as an escalation point for technical issues, coordinating with IT teams to minimise downtime.
Monitor system performance, identify recurring issues, and suggest process improvements.