Desktop Support Specialist | 12month Contract

Atain; Wes-Kaap; Presencial; ZAR 223.000 - 246.000; Jornada completa

Descripción de la vacante

Atain in Cape Town invites applications for a Desktop Support Executive. This on-site role covers end-user support, incident logging, and basic ITIL processes within a 12-month contract. You will handle inquiries, diagnose issues, and guide users through solutions in a fast-paced office environment.

The successful candidate will have ServiceNow, Excel and PowerPoint skills, plus strong communication. Rotational shifts apply and interviews are face-to-face at our Cape Town office.

Formación

• Proficient in ServiceNow, Excel and PowerPoint.
• Basic ITIL knowledge.
• Excellent communication skills.

Responsabilidades

• Acting as a point of contact to support service users and diagnose issues.
• Categorize and record reported queries and provide solutions.
• Monitor issues from start to resolution.
• Escalate unresolved problems to higher support levels.
• Provide essential online security advice and support.
• Deliver customer service through multiple channels, including face-to-face.

Conocimientos

ServiceNow

Excel

PowerPoint

Communication

ITIL basics

Herramientas

ServiceNow

Excel

PowerPoint

Descripción del empleo

Position: Desktop Support Executive

Location: Cape Town

Mode: 12 Months Contract

Work from Office

Rotational Shifts

Only face to face interview

20,000-22000ZAR MAX Budget

Job Description

Candidate having good Service Now, excel and ppt knowledge, shall be preferred

Basic ITIL and good communication Skills is necessary for the role

Acting as a point of contact to support service users and identify and diagnose issues and problems

Categorize and record reported queries and provide solutions

Support Problem Identification

Advise users on appropriate course of action

Monitor issues from start to resolution

Escalate, if needed, unresolved problems to a higher level of support

Provide essential online security advise and support

Receives and handles requests for service, following agreed procedures

Promptly allocates calls as appropriate

Logs Incidents and Service Requests and maintains relevant records

Identifies and classifies incident types and service interruptions

Records Incidents cataloguing them by symptom and resolution

Acts under guidance to record and track reliability data for your services

Delivering Customer Services through multiple channels including human, digital, self-service and automated

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.