Onsite Service Desk Specialist – Cape Town

Atain; Cape Town; On-site; ZAR 223,000 - 246,000; Full time

Job summary

Atain in Cape Town invites applications for a Desktop Support Executive. This on-site role covers end-user support, incident logging, and basic ITIL processes within a 12-month contract. You will handle inquiries, diagnose issues, and guide users through solutions in a fast-paced office environment.

The successful candidate will have ServiceNow, Excel and PowerPoint skills, plus strong communication. Rotational shifts apply and interviews are face-to-face at our Cape Town office.

Qualifications

• Proficient in ServiceNow, Excel and PowerPoint.
• Basic ITIL knowledge.
• Excellent communication skills.

Responsibilities

• Acting as a point of contact to support service users and diagnose issues.
• Categorize and record reported queries and provide solutions.
• Monitor issues from start to resolution.
• Escalate unresolved problems to higher support levels.
• Provide essential online security advice and support.
• Deliver customer service through multiple channels, including face-to-face.

Skills

ServiceNow

Excel

PowerPoint

Communication

ITIL basics

Tools

ServiceNow

Excel

PowerPoint

Job description

Atain in Cape Town invites applications for a Desktop Support Executive. This on-site role covers end-user support, incident logging, and basic ITIL processes within a 12-month contract. You will handle inquiries, diagnose issues, and guide users through solutions in a fast-paced office environment.

The successful candidate will have ServiceNow, Excel and PowerPoint skills, plus strong communication. Rotational shifts apply and interviews are face-to-face at our Cape Town office.