Desktop Support Engineer

Excis Compliance; East London; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Statutory social benefits

Job summary

Excis Compliance in East London is seeking an IT Support Specialist (L2) to join our team for a 12-month fixed-term contract. The role is 100% on-site, with 40-hour weeks and immediate start, onboarding in September.

You will support a large automotive client, handling desktop issues, hardware/software troubleshooting, ticketing, workstation setup, and infrastructure tasks while ensuring high service levels and customer satisfaction.

Qualifications

• 3+ years in desktop support or IT helpdesk (L1/L2).
• Good knowledge of Windows and common business applications.
• Basic networking knowledge (TCP/IP, DNS, DHCP).
• Strong problem-solving skills and customer orientation.
• Ability to work independently and as part of a team.

Responsibilities

• Provide second-level desktop support (remote and on-site).
• Troubleshoot hardware, software, and network issues.
• Handle service tickets in line with SLAs.
• Set up and configure workstations.
• Support upgrades, patches, and infrastructure activities.
• Document solutions and troubleshooting steps.
• Escalate complex cases to third-level support.

Skills

Desktop support

Windows

Networking basics

Customer orientation

Teamwork

Tools

MS Office

Job description

WE ARE HIRING: IT Support Specialist (L2) – Desktop & Client Services (m/f/d)

Location: Truck Area, 7 Settlers Way, Gately Industrial Township, 5201, East London, South Africa

Employment Type: Full-time, fixed-term (12 months) – with an option for extension

Working Hours: 40 hours/week, fixed office hours – no flexibility

Work Model: 100% on-site – no remote or hybrid work

Start Date: Immediately – onboarding in September

About Us

Excis is a global IT company with 6,000+ certified technicians operating in 190+ countries and providing multilingual 24/7 support. We work with leading international clients and deliver first-class IT support at the highest level.

About the Role

On behalf of a large global automotive client, we are looking for motivated IT Support Specialists (L2) to join our team in East London. This position offers the opportunity to work on a high-profile major project and gain valuable experience in a dynamic environment.

Responsibilities

• Provide second-level desktop support (remotely and on-site)
• Troubleshoot hardware, software, and network issues (Windows, MS Office, printers, peripherals)
• Handle service tickets in accordance with SLAs
• Set up and configure workstations
• Support upgrades, patches, and infrastructure activities
• Document solutions and troubleshooting steps
• Escalate complex cases to third-level support

Requirements

• 3+ years of experience in desktop support or an IT helpdesk (L1/L2)
• Good knowledge of Windows and common business applications
• Basic knowledge of networking (TCP/IP, DNS, DHCP)
• Strong problem-solving skills and customer orientation
• Ability to work independently and as part of a team

Language Requirements

• English: B2 or higher (certified)

Work Authorization

• Valid, unrestricted work authorisation for South Africa is required

Availability

• Immediately – onboarding in September
• Maximum 2 weeks' notice period

We Offer

• Full-time employment with fixed, regular office hours
• High-profile project with a global automotive leader
• Statutory social benefits

Why Join?

• Collaborative and energetic team culture.
• Opportunity to lead impactful projects and drive service improvements.
• Be part of a team that values innovation and user satisfaction.