Desktop Engineer

ARRB Systems; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Job summary

ARRB Systems South Africa invites applications for a Desktop Engineer to deliver essential IT support across the organisation from our Westmead office. The role focuses on troubleshooting hardware and software, managing desktops and laptops, and supporting VDI and VPC environments to meet end-user needs.

We seek a hands-on, detail-oriented professional with strong customer focus, solid communication, and the ability to work under pressure to meet SLAs in a dynamic ICT environment.

Qualifications

• Matric or equivalent required.
• Tertiary IT qualification advantageous.
• CompTIA IT Fundamentals, CompTIA A+, MCP or equivalent preferred.
• 3–5 years Desktop Support experience in a fast-paced ICT environment.
• Experience with Windows OS, common business applications, and using Freshservice ticketing system.

Responsibilities

• Provide first-line IT support to staff and customers, troubleshoot hardware and software issues, and manage desktops, laptops, and peripherals.
• Install, configure, update, and maintain operating systems, applications, and profiles; manage VDI and VPC environments.
• Monitor and resolve basic network and connectivity issues.
• Manage user accounts, permissions, and enforce security policies; educate users on best practices.
• Track and maintain hardware, software, and licenses; assist with procurement and vendor management.
• Log requests, maintain knowledge articles, and submit regular reports on IT activities.
• Research, recommend, and implement technology improvements to enhance efficiency and service quality.

Skills

Desktop support

Windows OS

Customer-focused

Communication

Freshservice

Teamwork

Problem solving

Education

Matric (Grade 12)

IT qualification advantageous

IT certifications (CompTIA IT Fundamentals, CompTIA A+, MCP)

Tools

Freshservice

Job description

At ARRB Systems, our strength lies in our exceptional team of experts, each bringing decades of experience and unparalleled expertise to the table.

RESPONSIBILITIES

A vacancy exists within ARRB Systems South Africa for a Desktop Engineer to provide essential IT support across the organisation. The successful candidate will troubleshoot hardware and software issues, manage desktops, laptops, VDI and VPC environments, and support end-user IT needs. This role is based at our Westmead office and requires a hands-on, detail-oriented individual who is proactive, customer-focused, and eager to develop their technical skills in a dynamic environment.

KEY PERFORMANCE AREAS:

• Provide first-line support to staff and customers, troubleshoot hardware/software issues, manage desktops, laptops, and peripherals, and train end-users.
• Install, configure, update, and maintain operating systems, applications, and profiles; manage VDI and VPC environments.
• Network & Connectivity: Monitor and resolve basic network and connectivity issues.
• Manage user accounts, permissions, and enforce security policies; educate users on best practices.
• Track and maintain hardware, software, and licenses; assist with procurement and vendor management.
• Log requests, maintain knowledge articles, and submit regular reports on IT activities.
• Research, recommend, and implement technology improvements to enhance efficiency and service quality.

EDUCATION AND EXPERIENCE:

• Matric (Grade 12) or equivalent.
• Tertiary qualification in IT, Computer Science, or related field is advantageous.
• Relevant IT certifications such as CompTIA IT Fundamentals, CompTIA A+, Microsoft Certified Professional (MCP), or equivalent preferred.
• 3–5 years of Desktop Support experience in a fast-paced ICT environment.
• Experience supporting Windows OS environments, common business applications, and using ticketing systems (e.g., Freshservice).
• Experience with VDI and VPC environments preferred.

SKILLS AND KNOWLEGE:

• Excellent communication skills for explaining technical issues to non-technical users.
• Customer-focused mindset with a service-oriented approach.
• Ability to prioritize tasks under pressure and meet SLA requirements.
• Strong teamwork, collaboration, and independent problem-solving skills.\