Designated Agent

Motor Industry Bargaining Council; Durban; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Motor Industry Bargaining Council in Durban seeks a Designated Agent to oversee administrative processes, inspections, returns and compliance support. The role involves handling complaints, promoting statutory obligations, coordinating registration and onboarding of employers, and contributing to legal/regulatory matters.

You will maintain records, prepare reports, mentor trainees, manage resources like vehicle and equipment, and ensure timely reporting.

Qualifications

• Above average verbal and written communication and listening skills.
• Ability to build strong effective relationships with stakeholders.
• Must have good decision making and problem solving skills.
• Must have good analytical skills with attention to detail.
• Strong persuasion skills.
• Report writing skills.
• Good administration skills.
• Good organizational and planning skills.

Responsibilities

• Conduct self-assessment, desktop and onsite routine inspections to ensure compliance with MIBCO Collective Agreements, including wage audits and verification of employer records.
• Identify, investigate and resolve contraventions, handle complaints, issue compliance notices and prepare legal referrals.
• Manage and administer returns processes, assist employers with forecasting, verification, capturing outstanding returns, resolving non-payment issues, and training on online returns systems.
• Facilitate new business registrations by capturing information, onboarding employers, promoting compliance and conducting inspections.
• Facilitate deletion of ceasing businesses and refer documentation to Legal Department.
• Support exemption applications and ensure adherence to exemptions and related requirements.
• Maintain accurate records on SLX including data, engagements, terminations and updates.
• Plan and coordinate inspections, investigations and administrative activities with pre-inspection preparation and follow-ups.
• Provide support on self-service portals, provident fund activities and liable person registrations.
• Conduct onsite training and mentorship for trainee agents and contribute to their development through activity reporting.
• Manage allocated resources (vehicle, laptop, cellphone) and ensure PPE usage.
• Complete all required reporting including daily activity reports and monthly travel logs.

Skills

Verbal communication

Written communication

Relationship building

Decision making

Problem solving

Analytical skills

Report writing

Administration

Planning

Job description

About The Role

We are seeking a highly motivated and detail-oriented Designated Agent to join our organisation. This role involves managing administrative processes, conducting inspections, supporting employer compliance, handling returns and complaints, and assisting with legal and regulatory matters. The successful candidate will play a pivotal role in ensuring the smooth operation of compliance functions while promoting the organization's standards and values.

Duties And Responsibilities

• Conduct self-assessment, desktop and onsite routine inspections to ensure compliance with MIBCO Collective Agreements, which includes wage audits, verify employ records and promoting statutory requirements through support or enforcement
• Identify, investigate and resolve contraventions, which includes handling complaints, issuing compliance notices and preparing legal referrals and supporting documentation where necessary.
• Manage and administer returns processes, which include assisting employers with forecasting, verification, capturing outstanding returns, resolving non-payment issues, attending to allocations and providing training on online returns systems.
• Facilitate new business registrations by capturing required information, conducting employer onboarding, promoting compliance practices providing education on statutory obligations and Council agreements and conducting take-on inspections
• Facilitate the deletion of businesses that have ceised trading and refer the necessary documentation to the Legal Department to complete
• Support exemption applications and ensure adherence to approved exemptions and related requirements.
• Maintain accurate records on SLX, including employer and employee data, engagements, terminations, and compliance-related updates.
• Plan and coordinate inspections, investigations, and administrative activities, including pre-inspection preparation and follow-ups.
• Provide support on self-service portals, provident fund activities, and liable person registrations.
• Conduct onsite training and mentorship for trainee agents and contribute to their development through activity reporting.
• Manage allocated resources (company vehicle, laptop, cellphone) and ensure proper use of personal protective equipment.
• Complete all required reporting, including daily activity reports, pay-in sheets, and monthly travel logs, while monitoring and managing task aging.

Knowledge/Experience/Skills/Requirements

• Above average verbal and written communication and listening skills
• Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
• Must have good decision making and problem solving skills
• Must have good analytical skills with attention to detail
• Strong persuasion skills.
• Report writing skills.
• Good administration skills
• Good organizational and planning skills