Department Supervisor - Building Department

Brights; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Brights is seeking a Department Manager to oversee daily operations, ensure SOP adherence, and drive departmental sales while maintaining housekeeping and product standards. The role includes staff scheduling, training, performance reviews, and disciplinary actions in a hardware environment.

The successful candidate will manage returns, prepare regular reports, and lead meetings to promote store growth and customer satisfaction.

Qualifications

• Matric or equivalent
• Brights Leadership Training completed
• 2+ years in a similar role
• 3 years in the hardware environment
• Experience in Building department
• Intermediate merchandising certificate
• Inhouse return p/m2 standard
• Discipline & conflict management training
• Product and stock knowledge
• Internal procedural knowledge
• Ability to meet deadlines under pressure
• Communication skills (verbal & written)
• Planning, time management & organising skills
• Microsoft Office proficiency

Responsibilities

• Ensure smooth running of the department
• Adhere to standard operating procedures in the department
• Assign staff to areas and monitor uniforms
• Facilitate departmental sales meetings
• Inspect housekeeping, aisles, merchandising and uniforms
• Ensure timely price updates
• Monitor returns of faulty/damaged stock and keep records
• Submit weekly and monthly reports to superior
• Plan and prepare work schedules, attendance and leave management
• Conduct performance reviews to nominate staff for awards/promotions
• Train staff on products and procedures
• Allocate and monitor floor areas for functions
• Enforce returns policy and assign stock areas
• Delegate tasks and motivate staff to meet deadlines
• Enforce disciplinary code of the company
• Participate in perpetual stock takes
• Ensure housekeeping of work area
• Perform other delegated tasks

Skills

Leadership

Time management

Planning

Communication

Organising

Customer service

Education

Matric or equivalent

Brights Leadership Training

Brights Induction (Service Excellence)

Intermediate merchandising certificate

Tools

Microsoft Office

Job description

Purpose:

The purpose of this job is to ensure the smooth running of the department, through weekly evaluations and reporting it to the Department Manager. This is to ensure that sales targets are met and that housekeeping standards are maintained, in addition providing excellent customer service ensuring customer satisfaction. This will include overseeing all staff and the productivity of the department resulting in promoting the business therefore creating sustainable growth and profit margins

KEY RESPONSIBILITIES:

• Ensure smooth running of the department
• Make sure that standard operating procedures in department are adhered to
• Assign staff to specific areas and duties and monitor staff uniforms
• Facilitate departmental sales meetings
• Conduct regular inspections with regards to the departments housekeeping, isles, merchandising and uniforms
• Ensure price updates are done timeously
• Monitor returns of faulty / damaged stock and breakages, keep CFC book up to date by monitoring reversals, follow up on repairs and quotations
• Submission of weekly and monthly reports to superior
• Plan and prepare work schedules, daily registers and time and attendance of staff, including leave queries, manage overtime
• Conduct Performance reviews and evaluations in order to nominate staff for awards and promotions
• Train all new and old staff members (product knowledge and procedures)
• Allocate and monitor floor areas for various functions (i.e. incoming stock, transfers, checking area and returns)
• Implement company returns policy, i.e. returned stock should be allocated to an area with CFC note attached
• Ensure tasks are delegated, pressure is applied to subordinates for meeting deadlines in a motivating manner by setting weekly targets
• Enforce disciplinary code of company and apply discipline
• Participate in perpetual stock takes
• Ensure housekeeping of work area
• Perform any work related tasks as delegated by superior

REQUIREMENTS:

• Matric or equivalent
  
• Brights Leadership Training completed
• Brights Induction (Service Excellence)
• 2 Years minimum experience in a similar role
• 3 Years' experience in the hardware environment
• Must have previous experience in Building department
  
• Intermediate level merchandising certificate
• Inhouse return p/m2 standard
• Chairing disciplinary enquiry would be an advantage
• Dispute management & Prevention training
• Product and Stock Management knowledge
• Internal procedural knowledge
• Ability to meet deadlines under pressure
• Ability to act professional and maintain confidentiality
• Ability to communicate effectively (verbal & written)
• Planning, time management & organising skills
• Monitoring & evaluation skills
• Microsoft office (Internet, E-mails, Word & Excel)

Kindly note that if you are not contacted within 2 weeks after the closing date, please consider your application unsuccessful.

We are committed to having staff that reflect the diversity of our nation.

we will conduct our recruitment and appointments in line with the Company's equity targets and we are committed to improving our positions. The Company reserves the right to make changes to these terms and conditions at any time and for any reason.