General Assistant(Internal Applications Only)

Cashbuild Limited; South Africa; On-site; ZAR 78,000 - 123,000; Full time

Job summary

Cashbuild Limited in South Africa is seeking a Store Assistant to ensure comprehensive customer service within the designated area, including stock merchandising, shelf price labelling and housekeeping in line with store layout plans.

You will advise and assist customers, help resolve complaints, maintain safety and OHSA compliance, manage stock loss reports and ensure accurate pricing. You must be able to work shifts, weekends and public holidays with accuracy and professionalism.

Qualifications

• Must have English communication ability and language awareness.
• Basic numerical calculations proficiency.
• Willingness to work shifts, weekends and public holidays.
• Valid SA ID or work permit required.

Responsibilities

• Advise and assist customers with product selections and queries.
• Assist with and resolve customer complaints.
• Merchandise bulk stock safely and according to layout/plans.
• Ensure area is fully merchandised and pricing is accurate.
• Maintain housekeeping and safe aisle flow; report OHSA issues.
• Report discrepancies and damaged stock to Store Manager.

Skills

Communication in English

Customer service

Calculations

Shift work

Pressure handling

Education

Grade 10 / NQF 3

Grade 12

Job description

Description:

Ensure comprehensive Customer service in Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.

Requirement:

• Minimum Grade 10 or NQF 3 and 1 (one) year work related experience or
• Grade 12 without related work experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
• Valid South African ID or work permit
• Ability to perform basic calculations accurately.
• Must be willing to work shifts, weekends and public holidays
• Must be able to work under pressure

Key Performance Area:

Customer Service

• Advise and assist Customers on correct products and queries.
• Assist with and resolve Customer complaints

Merchandising Standards

• Bulk stock area to be merchandised safely and according to Store layout plan
• Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.

Housekeeping

• Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
• Correct shelf price labelling within area of responsibility.
• Ensure Checklist completed as required when on duty with Canteen and Toilet/Showers schedule

Safety (OHSA) Requirements

• Safety (OHSA) compliance (e.g. use of safety gear, ensure customer and staff safety) within area of responsibility
• Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store
• Report any discrepancies to the Store Manager

Manage Stock Loss

• Report damaged stock within area of responsibility to Store Manager

Values:

Integrity

Complying with generally accepted standards in activities related to the position. keeps promises. creates realistic expectations. is sincerity. handles sensitive information carefully. shows awareness of values, indicates when boundaries are crossed.

Accuracy

Effectively handling detailed information and being consistently attentive to details. Works in an orderly fashion. Ensures that matters are handled in an orderly and accurate manner from start to finish. Prevent mistakes. Invests energy in checking his/her work for mistakes.

Client focus

• Identifying and actively responding to clients' wishes and needs.
• Deals with clients in a friendly manner.
• Shows involvement in the client's problem.
• Makes clients feel welcome.
• Approaches the client's question with a can-do mentality

Personal development

• Being aware of one's own strengths and weaknesses: consciously working on personal development.
• Is focused on self-broadening and/or gaining more in-depth knowledge.
• Follows relevant training programmes and/or looks for opportunities to gain experience.
• Seeks and uses opportunities for personal development.
• Asks for feedback in order to learn