Delivery Team Lead - E-commerce Logistics

Placements24; LegKraal Gate; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary with performance-in

Medical aid

Training and development opportunities

Dynamic e-commerce environment

Job summary

Placements24 in Mahikeng seeks a Delivery Team Lead to guide a team of delivery drivers, optimize parcel delivery, and uphold top-tier customer service in a fast-paced e-commerce environment.

You will manage daily operations, plan routes, supervise dispatch, monitor performance metrics, and work with warehouse and customer service to remove bottlenecks, while ensuring safety and compliance.

Qualifications

• Experience in a team lead or supervisory role within logistics or delivery services.
• Valid driver’s license (Code 8 or 10) and a good driving record.
• Strong knowledge of the Mahikeng region and surrounding delivery areas.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage time effectively and prioritize tasks in a demanding environment.
• Experience with e-commerce logistics and delivery management systems is a plus.

Responsibilities

• Lead and mentor delivery drivers to ensure efficient, professional service.
• Oversee daily delivery operations, route planning, and dispatch for e-commerce orders.
• Monitor performance metrics and implement improvements for speed and accuracy.
• Ensure timely, safe deliveries and handle customer issues professionally.
• Coordinate with warehouse and customer service to resolve bottlenecks.

Skills

Team leadership

Route planning

Dispatch management

Logistics supervision

Customer service

Communication skills

Tools

Delivery management systems

Job description

About the Role

Our client is seeking a dynamic Delivery Team Lead to spearhead their e-commerce logistics operations in Mahikeng . This role requires a leader who can motivate a team of delivery drivers, ensure efficient parcel delivery, and maintain high standards of customer service. You will be responsible for managing daily operations, optimizing delivery routes, and ensuring the timely fulfillment of online orders. The ideal candidate will have prior experience in logistics supervision, a strong understanding of the Mahikeng area, and a passion for driving operational excellence in a fast-paced e-commerce environment.

Key Responsibilities

• Lead, train, and mentor a team of delivery drivers to ensure efficient and professional service.
• Oversee daily delivery operations, including route planning and dispatch management for e-commerce orders.
• Monitor delivery performance metrics and implement strategies to improve speed, accuracy, and customer satisfaction.
• Ensure all deliveries are completed safely and on time, handling any customer issues or complaints with professionalism.
• Conduct regular vehicle inspections and ensure compliance with maintenance schedules and safety standards.
• Collaborate with warehouse and customer service teams to resolve operational bottlenecks.

Requirements

• Previous experience in a team lead or supervisory role within logistics or delivery services.
• Valid driver's license (Code 8 or 10 preferred) and a good driving record.
• Strong knowledge of the Mahikeng region and surrounding delivery areas.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage time effectively and prioritize tasks in a demanding environment.
• Experience with e-commerce logistics and delivery management systems is a plus.

Benefits

• Competitive annual salary with performance-based incentives.
• Opportunity to lead and shape a growing logistics team.
• Comprehensive benefits package including medical aid.
• Regular training and development opportunities.
• A dynamic and rewarding work environment within the e-commerce sector.