Delivery & Process Lead - Change, Governance & ISO

The Recruitment Council; Cape Town; On-site; ZAR 600,000 - 800,000; Full time

Job summary

The Recruitment Council is seeking a highly skilled Delivery and Process Manager to join their Insurance Operations Support team in Cape Town, South Africa. This role involves leading a team to ensure efficient process changes while maintaining governance and documentation standards.

The ideal candidate will have strong experience in insurance or financial services, excellent project management skills, and a commitment to continuous improvement. Responsibilities include managing change initiatives, documentation upkeep, and operational coordination for superior client service.

Qualifications

• Strong experience at a leadership level within Insurance or Financial Services.
• Proven experience in project management and change management.
• Excellent communication skills for global collaboration.

Responsibilities

• Lead a team to deliver efficient process change.
• Draft and deliver change and project plans.
• Maintain process documentation for audit readiness.
• Drive continuous improvement initiatives.
• Coordinate with Operations Support teams for improvements.

Skills

Leadership

Project Management

Change Management

Business Analysis

Risk Management

Education

Project/Process Management Qualifications

ISO Certification Experience

Job description

The Recruitment Council is seeking a highly skilled Delivery and Process Manager to join their Insurance Operations Support team in Cape Town, South Africa. This role involves leading a team to ensure efficient process changes while maintaining governance and documentation standards.

The ideal candidate will have strong experience in insurance or financial services, excellent project management skills, and a commitment to continuous improvement. Responsibilities include managing change initiatives, documentation upkeep, and operational coordination for superior client service.