Operations & Risk Governance Lead

Santam Insurance; Cape Town; On-site; ZAR 700,000 - 900,000; Full time

Job summary

A leading insurance firm in Cape Town is seeking a Manager in Assurance, Risk & Compliance to enhance productivity and operational processes. This role involves overseeing intermediary onboarding, driving automation opportunities, and setting performance management frameworks. The ideal candidate will have over six years of relevant experience in operations management and strong leadership skills. Join a dynamic team dedicated to continuous improvement and excellent client service.

Qualifications

• 6+ years experience in operations management with a proven track record in productivity and improving processes.

Responsibilities

• Develop and maintain productivity and performance management frameworks.
• Oversee onboarding of intermediaries across distribution channels.
• Assess operational processes for automation opportunities.
• Lead operational reviews for process improvement.
• Represent requirements in cross-functional projects.
• Mentor and develop team members for skill upliftment.

Skills

Expert verbal and written communication skills

Advanced interpersonal skills

Proficient people management

Advanced problem-solving skills

Proactive, self-starter

Proficient presentation skills

Advanced stakeholder management

Emotional intelligence

Education

6 years or more relevant experience in operations management

Job description

A leading insurance firm in Cape Town is seeking a Manager in Assurance, Risk & Compliance to enhance productivity and operational processes. This role involves overseeing intermediary onboarding, driving automation opportunities, and setting performance management frameworks. The ideal candidate will have over six years of relevant experience in operations management and strong leadership skills. Join a dynamic team dedicated to continuous improvement and excellent client service.