Delivery & People Operations Manager

Pollock & Associates; Johannesburg; On-site; ZAR 500,000 - 700,000; Full time

Job summary

Pollock & Associates in Johannesburg seeks an operations leader to run the admin engine behind a 200-strong delivery team. Reporting to Delivery Leadership, you take over recruitment, onboarding and day‑to‑day administration that slows account leaders, ensuring the operation runs smoothly.

Your toolkit includes Advanced Excel, MS Office, HRIS/time capture and onboarding systems, plus budgeting and expense tracking. You fix the process, stay organized, calm and trusted by leadership.

Qualifications

• Requires a three-year degree from a recognised institution.
• 8+ years in administration, HR and/or finance.
• Consultancy business model experience preferred.
• Candidate fixes processes, not just problems.

Responsibilities

• Oversee onboarding of new team members and compliance.
• Manage timesheets, records and logistics for ~200 staff.
• Lead team building, corporate lunches and mentorship programmes.
• Streamline admin to free delivery leadership to focus on customers.

Skills

Administration

HR

Finance

Process improvement

Education

Three-year degree

Tools

Excel

MS Office

HRIS

Time capture systems

Onboarding systems

Job description

Love making a 200-strong team run like clockwork? Here, you run the whole operation.

Reporting to Delivery Leadership, you will lead the operations team behind large delivery teams working on long-term customer accounts. You take over the recruitment, onboarding, and day-to-day administration that slows account leaders down, and you make it run smoothly.

What you will own

• Onboarding of new team members, including MIE checks and compliance
• Timesheets, records and logistics for teams of around 200 people
• Team building, corporate lunches and mentorship programmes
• Streamlined admin that frees delivery leadership to focus on customers

What you bring

• A three-year degree from a recognised institution
• 8+ years in administration, HR and/or finance
• Consultancy business model experience preferred
• You fix the process, not just the problem
• You are organised, calm and trusted by leadership teams

Your technical toolkit

• Advanced Excel and MS Office
• HR, time capture and onboarding systems
• Budgeting and expense tracking