Lead Client Manager

wePlace; Wes-Kaap; On-site; ZAR 500,000 - 900,000; Full time

Job summary

wePlace is seeking a Lead Client Manager to oversee day-to-day service delivery and relationship management for client accounts from onboarding to steady state, while co-managing the Client Management team. The role combines hands-on client delivery with leadership accountability to keep the team proactive, compliant and delivery-focused.

The position requires strong client engagement, proactive problem solving, and a data-driven approach to quality and performance, with cross-functional

Qualifications

• Excellent client relationship and written/verbal communication skills.
• Calm, structured problem solving in live operations.
• High attention to detail and strong data hygiene.
• Coaching and people management experience.
• Prior experience in transport, logistics, BPO or operations; shift-based environments advantageous.

Responsibilities

• Oversee client delivery and relationship management for assigned accounts.
• Manage live operations and incident response.
• Own data systems and reporting processes.
• Develop and maintain quality templates and protocols.

Skills

Client delivery

Relationship mgmt

Live operations

Data reporting

Quality assurance

Coaching

Cross-functional

ClickUp

Transport/logistics

Communication

Job description

Our client is looking for a Lead Client Manager oversees day-to-day service delivery and relationship management for assigned client accounts (onboarding → steady state) while jointly co-managing the Client Management team. Serves as a senior escalation point and coach for Client Managers, ensures live operational stability during shift hours, coordinates cross-departmental responses, and drives continuous improvement through data, quality assurance and coaching. The role mixes hands-on client delivery with leadership accountabilities to keep the team proactive, compliant and delivery-focused.

Key Responsibilities

• Client Delivery & Relationship Management
• Live Operations & Incident Management
• Data, Systems, & Reporting
• Quality, Templates, & Protocols
• Excellent client relationship and written/verbal communication skills.
• Calm, structured problem solving in live operations.
• High attention to detail and strong data hygiene.
• Cross-functional coordination with Ops, Logistics, Drivers and Product.
• Proficiency with web platforms, spreadsheets and ClickUp or equivalent.
• Prior experience in transport, logistics, BPO or operations; experience in shift-based environments advantageous.
• Coaching and people management experience.