Delivery Operations Supervisor - North West Region

Placements24; LegKraal Gate; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary package

Career growth opportunities

Comprehensive training and development

Access to company vehicles

Job summary

Placements24 is seeking a Delivery Operations Supervisor to lead a delivery team in the Mahikeng area and North West province. The role focuses on daily dispatch, route optimization, safety, and performance coaching to ensure timely deliveries.

We value strong leadership, organizational skills and a hands-on approach to manage on-the-ground operations and challenges specific to local logistics.

Qualifications

• Proven supervisory experience in logistics, transport or delivery.
• Strong leadership and team management abilities.
• Solid understanding of delivery operations, route planning and dispatching.
• Knowledge of the Mahikeng area and North West road network.
• Good communication and interpersonal skills; able to stay calm under pressure.

Responsibilities

• Supervise daily delivery team activities, scheduling and performance.
• Oversee dispatch, plan routes and ensure timely deliveries.
• Provide coaching to drivers to improve efficiency and service quality.
• Ensure compliance with safety policies and traffic laws.
• Manage vehicle logs, fuel use and basic maintenance checks.
• Handle customer inquiries and resolve delivery issues promptly.
• Maintain records of deliveries, returns and inventory.
• Coordinate with warehouse for loading and dispatch.
• Support continuous improvement of delivery operations and customer satisfaction.

Skills

Supervisory experience

Leadership

Route planning

Dispatching

Communication

Driver's license

Tools

Dispatch software

Basic computer apps

Job description

About the Role

Our client, a fast-growing logistics and delivery company, is looking for a proactive and detail-oriented Delivery Operations Supervisor to manage their operations in the Mahikeng area and surrounding North West province. This hands‑on role is critical for ensuring the efficient and timely delivery of goods to our customers. The Supervisor will oversee a team of delivery drivers, manage daily dispatch activities, ensure adherence to safety protocols, and maintain operational efficiency. We are seeking an individual with strong leadership skills, excellent organizational abilities, and a solid understanding of local logistics challenges. This role requires a strong on-the-ground presence to effectively manage and motivate the team and operations.

Key Responsibilities

• Supervise and manage the daily activities of the delivery team, including scheduling, task assignment, and performance monitoring.


• Oversee the dispatch process, ensuring efficient route planning and timely delivery of goods.


• Conduct regular performance reviews and provide coaching to delivery drivers to enhance efficiency and service quality.


• Ensure compliance with all company policies, safety regulations, and traffic laws.


• Manage vehicle logs, fuel consumption, and basic maintenance checks, reporting any issues promptly.


• Handle customer inquiries and resolve delivery‑related issues promptly and professionally.


• Maintain accurate records of deliveries, returns, and inventory.


• Implement and enforce safety procedures to minimize accidents and injuries.


• Coordinate with the warehouse team to ensure smooth loading and dispatch processes.


• Contribute to the continuous improvement of delivery operations and customer satisfaction.

Requirements

• Proven experience in a supervisory role within the logistics, transport, or delivery sector.


• Strong leadership and team management skills.


• Excellent understanding of delivery operations, route planning, and dispatching.


• Good knowledge of the Mahikeng area and surrounding North West region's road network.


• Proficiency in using dispatch software and basic computer applications.


• Strong communication and interpersonal skills.


• Ability to remain calm and make sound decisions under pressure.


• Detail‑oriented with strong organizational and time‑management skills.


• A valid driver’s license and a clean driving record are essential.


• Must be reliable, punctual, and committed to achieving operational targets.

Benefits

• Our client offers a competitive salary package, with potential for overtime pay.


• Employees are provided with opportunities for career growth within the company.


• A supportive team environment and comprehensive training are assured.


• Access to company vehicles for operational duties is provided.


• Regular performance evaluations and potential for bonuses based on team performance and efficiency.