Delivery Operations Manager

Placements24; East London; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Retirement savings plan

Professional development

Paid time off

Job summary

Placements24 is seeking a results-focused Delivery Operations Manager to lead our delivery operations in East London. You will manage drivers and dispatchers, optimize routes, and ensure safe, timely deliveries for customers.

The role requires 5+ years in delivery operations leadership, strong fleet management, and proficiency with dispatch/tracking software. A bachelor's degree in logistics or business administration is preferred. You will mentor staff and drive continuous process improvements.

Qualifications

• Bachelor's degree preferred in logistics, business administration, or related field.
• 5+ years in delivery operations leadership or similar logistics leadership role.
• Experience managing drivers and dispatchers, routes, and fleet performance.

Responsibilities

• Oversee daily delivery operations including dispatch, route planning, and driver management.
• Develop and implement strategies to improve delivery efficiency, reduce costs, and enhance customer satisfaction.
• Ensure compliance with safety regulations, policies, and transportation laws.
• Manage fleet performance, including maintenance schedules and fuel efficiency programs.
• Train, mentor, and evaluate delivery staff to foster excellence and accountability.
• Analyze operational data to identify trends and drive continuous improvement.

Skills

Leadership

Route optimization

Team management

Problem solving

Communication

Education

Bachelor's degree in Logistics, Business Administration, or related field

Tools

Dispatch software

Tracking systems

Job description

About the Role

Our client is seeking a results-oriented Delivery Operations Manager to lead their comprehensive delivery operations in East London . This role is pivotal in ensuring the efficient, safe, and timely delivery of goods to our customers. You will manage a team of drivers and dispatchers, optimize routes, implement operational strategies, and maintain high service standards. This is an excellent opportunity to drive operational excellence, enhance customer satisfaction, and contribute to the company's growth by leading a dedicated logistics team in a key market.

Key Responsibilities

• Oversee all daily delivery operations, including dispatch, route planning, and driver management.
• Develop and implement strategies to improve delivery efficiency, reduce costs, and enhance customer satisfaction.
• Ensure compliance with all safety regulations, company policies, and transportation laws.
• Manage fleet performance, including maintenance schedules and fuel efficiency programs.
• Train, mentor, and evaluate the performance of delivery staff, fostering a culture of excellence and accountability.
• Analyze operational data to identify trends, address issues, and drive continuous improvement initiatives.

Requirements

• Minimum of 5 years of experience in delivery operations management or a similar logistics leadership role.
• Proven track record in managing teams, optimizing routes, and improving operational efficiency.
• Strong understanding of fleet management, safety protocols, and regulatory compliance.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency with logistics software, including dispatch and tracking systems.
• Bachelor's degree in Logistics, Business Administration, or a related field is preferred.

Benefits

• Competitive salary and performance-based bonus structure.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with employer match.
• Opportunities for professional development and leadership training.
• Paid time off and a supportive work environment.