Debtors Coordinator

Pepkor Lifestyle; Sandton; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Pepkor Lifestyle seeks a highly organized Debtors Coordinator to join our finance team. You will manage accounts receivable, ensure timely collections, and maintain accurate customer records. The role requires 3–5 years of collections experience, knowledge of credit control, and a solid grounding in accounting principles.

Degree in finance preferred; Grade 12 required. Based in Sandton, the position offers a structured work environment and opportunities to improve processes while delivering

Qualifications

• 3-5 years collections experience
• Previous credit control/online knowledge
• Strong understanding of accounting principles and practices

Responsibilities

• Obtain reports from platforms to reconcile and allocate payments
• Query resolution and follow up on outstanding items
• Process customer refunds
• Handle customer complaints and escalate as needed
• Control of fraudulent credit card administration/chargebacks from banks
• Review and reconcile customer accounts regularly
• Investigate and resolve discrepancies or disputes with customer accounts
• Understand and apply standards set out in relevant legislation
• Maintain customer-centric service and manage expectations

Skills

Credit control

Education

Grade 12

Bachelor's degree in finance or related field

Job description

Introduction

We are seeking a highly organized and detail-oriented Debtors Coordinator to join our finance team at Pepkor Lifestyle. The Debtors Coordinator is responsible for managing the company's accounts receivable processes, ensuring timely collection of outstanding debts, and maintaining accurate records of customer accounts. The ideal candidate will have excellent communication skills, attention to detail, and a strong ability to resolve customer issues in a professional manner.

Core Responsibilities

• Obtaining reports from various platforms to reconcile and allocate payments accurately
• Query resolution - Follow up on outstanding queries
• Receiving and processing of customer refunds
• Deal effectively and timeously with customer complaints and ensure that the complaints are resolved or escalated in line with agreed standards
• Control of fraudulent credit card administration/Charge backs received from Banks
• Review and reconcile customer accounts on a regular basis
• Investigate and resolve any discrepancies or disputes with customer accounts

Additional Responsibilities

• Understand and apply the standards set out in all legislations that effects the customer
• Act in a customer centric manner that is in line with service code
• Manage colleagues and customers expectations and communicate appropriately
• Self Management

Qualifications

• Grade 12
• Bachelor's degree in finance or related field preferred
• 3-5 years collections experience
• Previous credit control/online knowledge
• Strong understanding of accounting principles and practices