Debtors Coordinator

Pepkor Lifestyle; Gauteng; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Pepkor Lifestyle is seeking a highly organized Debtors Coordinator to join our finance team. You will manage accounts receivable, ensure timely collections, and maintain accurate customer records, working across multiple platforms to reconcile payments.

The role requires excellent communication, attention to detail, and the ability to resolve issues professionally. You will work with colleagues to follow up on queries, process refunds, and address disputes while ensuring compliance with

Qualifications

• Experience in accounts receivable and collections
• Strong understanding of accounting principles and practices
• Proficiency in Microsoft Excel and other accounting software
• Previous credit control/online knowledge is a plus
• Excellent communication and interpersonal skills
• Ability to work independently and prioritize tasks

Responsibilities

• Obtain reports from multiple platforms to reconcile and allocate payments.
• Resolve outstanding queries promptly.
• Process customer refunds.
• Handle customer complaints professionally and escalate when necessary.
• Manage credit card administration and chargebacks with banks.
• Review and reconcile customer accounts regularly.
• Investigate and resolve discrepancies in customer accounts.

Skills

Accounts receivable

Communication skills

Attention to details

Analytical skills

Excel

Customer service

Education

Grade 12

Bachelor's degree in finance or related field

Tools

Excel

Accounting software

Job description

Introduction

We are seeking a highly organized and detail-oriented Debtors Coordinator to join our finance team at Pepkor Lifestyle. The Debtors Coordinator is responsible for managing the company's accounts receivable processes, ensuring timely collection of outstanding debts, and maintaining accurate records of customer accounts. The ideal candidate will have excellent communication skills, attention to detail, and a strong ability to resolve customer issues in a professional manner.

Core Responsibilities:

1. Obtaining reports from various platforms to reconcile and allocate payments accurately
2. Query resolution - Follow up on outstanding queries
3. Receiving and processing of customer refunds
4. Deal effectively and timeously with customer complaints and ensure that the complaints are resolved orescalated in line with agreed standards
5. Control of fraudulent credit card administration/Charge backs received from Banks
   
6. Review and reconcile customer accounts on a regular basis
7. Investigate and resolve any discrepancies or disputes with customer accounts
   

Additional Responsibilities:

1. Understand and apply the standards set out in all legislations that effects the customer
2. Act in a customer centric manner that is in line with service code
3. Manage colleagues and customers expectations and communicate appropriately
4. Self Management

Qualifications:

1. Grade 12
2. Bachelor's degree in finance or related field preferred
   
3. 3-5 years collections experience
4. Previous credit control/online knowledge
5. Strong understanding of accounting principles and practices
6. Proficiency in Microsoft Excel and other accounting software

Key Competencies:

1. Knowledge of Online Retail
2. Basic financial acumen
3. General financial understanding and application
4. Strong verbal and written skills
5. Excellent communication and interpersonal skills
6. Ability to work independently and prioritize tasks effectively
7. Detail-oriented and organized with strong analytical skills
8. Experience working with customers to resolve payment issues
9. Knowledge of legal regulations related to debt collection is a plus
10. Ability to maintain confidentiality and handle sensitive information professionally