Credit Risk Control Officer

nedbank; Johannesburg; On-site; ZAR 400,000 - 600,000; Full time

Job summary

Nedbank is seeking a Credit Risk Officer in Johannesburg to provide client service by applying sound credit risk management principles in early collections.

The role involves daily client interaction, managing default accounts, and implementing collections strategies. Candidates should have 3-5 years of banking experience in credit roles and a qualification in finance. A clean audit adherence and strong communication skills are essential.

Qualifications

• 3-5 years' experience in a Credit role in a Banking environment.
• 3-5 years' experience collecting Arrears or Excess accounts.

Responsibilities

• Manage default accounts by obtaining repayment arrangements or handover to Legal collections.
• Ensure clean audit by enforcing adherence to policies and regulations.
• Implement credit risk management by advising on credit matters.
• Propose innovative ideas to enhance customer experience.

Skills

Client service management

Change management

Communication Strategies

Business administration

Governance, Risk and Controls

Education

NQF Level 6 in Finance or Credit-related field

Job description

Requisition and Talent Acquisition Consultant Details

Location and Cluster

Total Business Banking and Retail - OCR - Risk Collection

Manage Self: Technical

Administration, Transactional Processing and Production

Job Purpose

We are looking for a Credit Risk Officer to provide client service by applying sound credit risk management principles in our early collections space through management of a dedicated portfolio/region thereby enabling Nedbank to reduce the Private Wealth impairment charge in line with the business strategy.

Daily contact with clients and bankers to remediate portfolio across all client portfolio of accounts.

Implementing the collections strategies by effectively communicating with clients/bankers and negotiating repayment plans across all client portfolio of accounts and escalating to legal when necessary.

Job Responsibilities

• Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to Legal collections.
• Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
• Implement sound credit risk management by providing advice on specialized credit risk matters to CRM’s and Credit managers.
• Ensure efficient work ethic and achievement of business unit strategies & goals by proposing innovative ideas to enhance Business processes that facilitate customer experience.
• Build and maintain effective working relationships by attending regular staff meetings and team building sessions.
• Build strong relationships with CRM’s and Credit manager’s by providing upskilling advice on credit processes, policies, and documentation.
• Sharing knowledge with all stakeholders.
• Manage own efficiency by drafting and implementing team's strategies.
• Enhance processes by constantly seeking innovative improvements to the credit systems.
• Adapt to changes in Legislation by enforcing the compliance to the changes.
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.

Minimum Experience Level

• Minimum 3 - 5 years' experience in a Credit role in a Banking environment.
• Minimum 3 - 5 years' experience collecting Arrears or Excess accounts.

Preferred Qualification

• Successfully completed NQF Level 6 of Higher in a Finance or Credit-related field.

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Communication Strategies
• Governance, Risk and Controls
• Organisational systems
• Principles of project management
• Strategic planning
• Management information and reporting principles, tools and mechanisms

Nedbank Ltd Reg No 1951/000009/06. Authorised financial services and registered credit provider (NCRCP16).