Data-Driven Client Success Architect

DataOrbis; Durban; On-site; ZAR 480,000 - 720,000; Full time

Job summary

DataOrbis is empowering brands through insightful data solutions. The Client Success Executive will partner with client teams to deliver data-driven reporting, advanced analytics, and ongoing support to optimise performance and decision-making.

This role focuses on validating data, maintaining dashboards, and training users to fully leverage the analytics platform for sustained business outcomes.

Responsibilities

• Client Engagement and Reporting: Partner with CMR and Brand Management teams to provide data-driven insights and deliver tailored reporting solutions.
• Data Visualisation and Analytics: Lead setup and enhancement of data visualisation reports to support client decision-making.
• Data Integrity and Management: Execute monthly data management and validation with the Operations team to ensure data accuracy.
• Performance Monitoring and Maintenance: Maintain client trackers and ensure timelines are met while monitoring data sources for quality.
• Training and Support: Deliver monthly reporting frameworks and end-user training to enhance client capabilities in leveraging data.

Job description

DataOrbis is empowering brands through insightful data solutions. The Client Success Executive will partner with client teams to deliver data-driven reporting, advanced analytics, and ongoing support to optimise performance and decision-making.

This role focuses on validating data, maintaining dashboards, and training users to fully leverage the analytics platform for sustained business outcomes.