Data-Driven Client Success Lead

Smollan Technologies; Durban; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Smollan Technologies in Durban, South Africa, seeks a Client Success Executive to help clients leverage our analytics platforms, guide implementation, and provide technical support to optimise performance. You will analyse usage patterns, deliver tailored reporting, and turn data into actionable business insights.

The role requires 2–3 years in Consumer Goods or related analytics, strong Excel and data-visualisation skills (Tableau/Power BI), and the ability to explain complex findings to both

Qualifications

• 2–3 years of professional experience in Consumer Goods, Customer Insights, Market Research, Analytics, or Retail.
• Advanced Excel skills and experience with data-driven reporting systems.
• Proficient in data analytics and data visualisation tools such as Pyramid, Tableau, Power BI or Qlik.
• Strong communication skills to present findings to technical and non-technical stakeholders.

Responsibilities

• Partner with marketing teams to provide data-driven insights and tailored reporting.
• Lead data visualisation setup and ongoing analytics to support client decisions.
• Ensure data integrity through monthly validation with operations.
• Maintain client trackers and monitor data source quality and timelines.
• Deliver monthly reporting frameworks and provide end-user training.

Skills

Data analysis

Data visualisation

Stakeholder communication

Time management

Adaptability

Education

Business/Marketing degree

Tools

Excel

Power BI

Tableau

Qlik

Pyramid

Job description

Smollan Technologies in Durban, South Africa, seeks a Client Success Executive to help clients leverage our analytics platforms, guide implementation, and provide technical support to optimise performance. You will analyse usage patterns, deliver tailored reporting, and turn data into actionable business insights.

The role requires 2–3 years in Consumer Goods or related analytics, strong Excel and data-visualisation skills (Tableau/Power BI), and the ability to explain complex findings to both