CX Design Analyst

Boardroom Appointments; Randburg; On-site; ZAR 600,000 - 1,000,000; Full time

Job summary

TechMod in Randburg, South Africa is seeking an experienced CX Design specialist to support pre-grooming analysis focused on process definitions and customer journeys to ensure successful outcomes.

The role requires 5–8 years in CX Design, strong BPMN/UML modelling, and familiarity with Agile SDLC, SAFe, Sparx EA, and Azure DevOps. Proficiency in MS Office is essential; degree in Tech/Info Mgmt preferred.

Qualifications

• Minimum 5–8 years in Customer Experience Design for process engineering.
• Strong process modelling experience using BPMN/UML.
• Experience in Agile SDLC environment, SAFe Agile; proficiency with Sparx EA and Azure DevOps.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Identify personas for CX Design input.
• Definition & documentation of successful customer outcome canvases and narratives.
• Identify dependencies for automation in line with defined narratives; support development life cycle.
• Communicate and clarify required business context and requirements with teams.
• Participate and contribute in solution design sessions.

Skills

CX Design

Process modelling

UX/UI concepts

Agile SDLC

SAFe Agile

Microsoft Office

Communication

Solution design

Education

Degree / Diploma in Technology / Information Management

Post Graduate Degree in Technology / Information Management

CPPM (IQ Business preferrable)

Tools

Sparx Enterprise Architect

Azure DevOps

Job description

To support the planned pre-grooming analysis efforts for TechMod from a CX Design perspective, ensuring that process definitions, business rules and requirements take into account the required successful customer outcomes and best state customer journeys

Requirements

• Identification of personas as input to CX Design
• Definition & documentation of successful customer outcome canvases
• Definition & documentation of customer narratives in line with actual business scenarios
• Identification of dependencies for automation in line with defined customer narratives
• Support development teams during the development and test life cycle
• Communicate and clarify required business context and requirements with the teams where required
• Participate and contribute in solution design sessions
• A minimum of 5 - 8 years in Customer Experience Design (for process engineering and customer experience)
• Minimum 5 years previous process modelling experience using known process modelling notations (BPMN / UML)
• Clearly articulating UX/UI concepts and rationale
• Experience in Agile SDLC environment User Experience and Interaction
• Proficiency in Microsoft Office Suite
• Previous experience / exposure to SAfe Agile methodology essential
• Previous modelling experience using Sparx Enterprise Architect for process modelling considered an advantage
• Previous experience using Azure DevOps considered an advantage

Key Deliverables & Responsibilities (Among Others):

• Identification of personas as input to CX Design
• Definition & documentation of successful customer outcome canvases
• Definition & documentation of customer narratives in line with actual business scenarios
• Identification of dependencies for automation in line with defined customer narratives o Support development teams during the development and test life cycle
• Communicate and clarify required business context and requirements with the teams where required
• Participate and contribute in solution design sessions

Qualifications

• Degree / Diploma in Technology / Information Management
• Relevant Qualification in Customer Experience Design (CPPM from IQ Business preferrable)
• Post Graduate Degree in Technology / Information Management