Senior UX/UI Designer

Boardroom Appointments; Midrand; On-site; ZAR 420,000 - 560,000; Full time

Job summary

Boardroom Appointments seeks a seasoned UX/UI designer to lead experiences across customer journeys, leveraging data to inform design decisions and ensure brand CI alignment. The role focuses on mapping the voice of the customer, identifying pain points, and delivering user-centric products within established frameworks.

The ideal candidate has 5+ years of UX/UI design experience, with advantage for Financial Services exposure, and a commitment to continuous learning and regulatory awareness.

Qualifications

• 5+ years UX/UI design experience (Essential)
• Experience in the Financial Services industry (Advantageous)
• Matric / Grade 12 / SAQA Accredited Equivalent is required

Responsibilities

• Lead implementation and performance of voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis.
• Identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions.
• Conduct research and analyze data to develop understanding of customer segments, trends, needs, and expectations.
• Define and deliver products and services that meet customer needs by selecting the best possible approaches within established systems.
• Build effective working relationships and provide high-quality professional services to support delivery of business strategy and plans.
• Support the implementation of differentiating customer experience initiatives, tools, and processes, including testing.
• Maintain external accreditations and an in-depth understanding of emerging regulations and industry best practices.

Skills

UX/UI design

Cross-functional collaboration

User research

Education

Matric / Grade 12 / SAQA Accredited Equivalent

Job description

Work effectively with cross-functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions using Brand CI.

Customer Experience Mapping

Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis.

Identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions.

Customer Needs/Experience Research

Conduct research and analyze data to develop a sound understanding of customer segments, trends, needs, and expectations.

Product and Solution Development

Define and deliver products and services that meet customer needs by selecting the best possible approaches within established systems.

Internal Client Relationship Management

Build effective working relationships and provide high-quality professional services to support delivery of business strategy and plans.

Identify shortcomings and suggest improvements to existing processes, systems, and procedures.

Deliver plans for small elements of change management programs.

Customer Experience Implementation

Support the implementation of differentiating customer experience initiatives, tools, and processes, including testing.

Personal Capability Building

Act as subject matter expert. Maintain external accreditations and an in-depth understanding of emerging regulations and industry best practices.

Education

Matric / Grade 12 / SAQA Accredited Equivalent (Essential)

Experience

• 5+ years UX/UI design experience (Essential)
• Experience in the Financial Services industry (Advantageous)