Customs Transformation & Process Excellence SME

Maersk; Cape Town; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Maersk is seeking a Subject Matter Expert (SME) Customs to join our team in Durban/CPT. You will act as the bridge between Area Customs and FPO/Platform teams, driving standardization, operational excellence, and digital transformation initiatives across the customs operations.

You will lead customer implementation activities, support system enhancements, and develop training programs to strengthen capabilities.

Qualifications

• Strong customs knowledge and understanding of regulations and workflows.
• Excellent data analytics capabilities to interpret trends and identify opportunities.
• Systems and technical knowledge, including platforms and reporting tools.
• Process improvement mindset with problem-solving skills.
• Stakeholder management and influencing abilities.

Responsibilities

• Serve as the primary link between Area Customs teams and FPO/Platform teams.
• Bridge between business operations and system/process stakeholders for alignment.
• Lead and project manage customer implementation activities related to customs processes.
• Provide ongoing support to Super Users and Area MCS Managers.
• Escalate issues to Central FPO and Platform teams as needed.
• Drive standardization and continuous improvement across Customs operations.
• Participate in UAT and support deployment of new systems and tools.
• Monitor performance metrics and identify improvement opportunities.
• Develop and deliver training to strengthen capabilities and adoption.

Skills

Customs knowledge

Data analytics

Systems knowledge

Process improvement

Stakeholder management

Communication

Project management

Training

Analytical reporting

Tools

Operational platforms

Reporting tools

Job description

Maersk is seeking a Subject Matter Expert (SME) Customs to join our team in Durban/CPT. You will act as the bridge between Area Customs and FPO/Platform teams, driving standardization, operational excellence, and digital transformation initiatives across the customs operations.

You will lead customer implementation activities, support system enhancements, and develop training programs to strengthen capabilities.