Customer Support Specialist for Fast Issue Resolution

Solstice at Normandy Park; South Africa; On-site; ZAR 223,200 - 334,800; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Opportunities for career growth

Dynamic and inclusive work environment

Employee wellness programs

Job summary

A leading energy company in South Africa is seeking a Customer Support Assistant. You will respond to customer inquiries, resolve complaints, and maintain satisfaction. The ideal candidate has a high school diploma, experience in customer service, and strong communication skills. Join a dynamic team dedicated to powering the future of South Africa with opportunities for personal and professional growth.

Qualifications

• Proven experience in a customer service or support role.
• Ability to work independently and as part of a team.
• Fluency in multiple languages is advantageous.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Handle and resolve customer complaints with empathy and professionalism.
• Keep records of customer interactions and transactions.

Skills

Excellent communication skills

Strong interpersonal skills

Ability to multitask

Proficiency in Microsoft Office Suite

Attention to detail

Education

High school diploma or equivalent

Job description

A leading energy company in South Africa is seeking a Customer Support Assistant. You will respond to customer inquiries, resolve complaints, and maintain satisfaction. The ideal candidate has a high school diploma, experience in customer service, and strong communication skills. Join a dynamic team dedicated to powering the future of South Africa with opportunities for personal and professional growth.