Customer Service Coordinator

Placements24; East London; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Career development

Collaborative team environment

Exposure to customer service ops

Job summary

Placements24 is seeking a Customer Service Coordinator to join the East London team. The hybrid role combines in-office collaboration with remote flexibility, supporting a busy customer service operation and ensuring timely responses to inquiries.

The ideal candidate will coordinate service activities, manage records, and assist in onboarding new team members while upholding high standards of customer satisfaction.

Qualifications

• Proven experience in a customer service role, coordinating activities.
• Strong communication and interpersonal abilities.
• Excellent organizational and time management skills.
• A customer-focused attitude and problem-solving mindset.

Responsibilities

• Coordinate customer service activities, ensuring timely response and resolution of inquiries.
• Manage and organize customer service records, files, and communication logs.
• Assist in training and onboarding of new customer service representatives.
• Handle escalated customer issues and provide support to the customer service team.
• Liaise with other departments to resolve customer-related issues and improve service delivery.
• Gather customer feedback and contribute to reports on customer satisfaction and service performance.

Skills

Communication skills

Organizational skills

Time management

Customer focus

Tools

CRM software

Office productivity tools

Job description

About the Role

Our client is seeking a highly organized and customer-oriented Customer Service Coordinator to join their team in East London . This role is key to ensuring the smooth daily operations of the customer service department, supporting both the team and our customers. You will manage inquiries, coordinate service activities, and ensure that customer needs are met efficiently and effectively. The ideal candidate is a proactive problem-solver with excellent communication skills, dedicated to maintaining high standards of customer satisfaction. This hybrid position offers a balance of in-office collaboration and remote flexibility, supporting a thriving team in East London .

Key Responsibilities

• Coordinate customer service activities, ensuring timely response and resolution of inquiries.
• Manage and organize customer service records, files, and communication logs.
• Assist in the training and onboarding of new customer service representatives.
• Handle escalated customer issues and provide support to the customer service team.
• Liaise with other departments to resolve customer-related issues and improve service delivery.
• Gather customer feedback and contribute to reports on customer satisfaction and service performance.

Requirements

• Proven experience as a Customer Service Coordinator or in a similar administrative or support role.
• Excellent organizational and time management skills.
• Strong communication and interpersonal abilities.
• Proficiency in using CRM software and standard office productivity tools.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• A customer-focused attitude and a commitment to service excellence.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• Hybrid work model promoting work-life balance.
• A collaborative and supportive team environment in East London .
• Exposure to various facets of customer service operations.