Customer Success Specialist

Swoop Recruitment; South Africa; Remote; ZAR 306,000 - 331,000; Full time

Benefits offered by this job

Fully remote

UK business hours

Training on AI tools

Job summary

Swoop Recruitment seeks a Customer Success & Onboarding Specialist to join a growing international technology business. This fully remote role focuses on guiding clients through onboarding, enabling maximum platform value, and improving processes with AI-powered tools.

You’ll work with the COO and Product Owner while supporting a remote team across time zones. You’ll coordinate onboarding journeys, manage client engagement, and help shape customer success operations.

Qualifications

• Experience in customer service or customer success roles.
• Excellent written and verbal English communication.
• Strong organisational skills and attention to detail.
• Able to learn new software quickly and explain it to non-technical users.
• Experience using AI tools to improve productivity.
• Proficient with standard office tools and CRM systems.

Responsibilities

• Onboard new clients and guide their first successful onboarding.
• Support existing customers to maximise platform usage and value.
• Monitor usage, gather feedback and drive improvements.
• Maintain accurate client records and coordinate follow-ups in CRM.
• Support with meeting coordination, documentation, and cross-functional projects.
• Leverage AI tools to streamline workflows and enhance service quality.

Skills

Customer success

Onboarding

Communication

Organisation

Remote collaboration

AI tools

Tools

HubSpot

Notion

CRM software

Job description

Customer Success & Onboarding Specialist

Fully Remote | UK Business Hours | £1,250-£1,350 pcm

Do you love helping people, building lasting client relationships and making technology work smarter?

We’re recruiting a Customer Success & Onboarding Specialist on behalf of a growing international technology business. This is an exciting opportunity for a proactive, personable and highly organised individual to play a key role in delivering an outstanding customer experience.

Working closely with the COO and Product Owner, you’ll guide new clients through onboarding, help existing customers get the most from the platform and contribute to improving the processes that support the business as it grows.

The Opportunity

This is a varied, hands‑on role combining customer success, client onboarding, product support and business operations. You’ll be a trusted point of contact for clients, ensuring they feel supported, confident and equipped to succeed.

Your responsibilities will include:

• Customer Success: Build strong client relationships, respond to enquiries, conduct regular check‑ins and ensure actions are followed through.
• Onboarding & Training: Coordinate the client journey from initial handover through to their first successful auction, providing training and practical product guidance.
• Client Engagement: Monitor customer activity, gather feedback and identify opportunities to improve satisfaction and engagement.
• CRM & Coordination: Maintain accurate records, track onboarding milestones and manage follow‑ups using CRM tools.
• Operational Support: Assist with meeting coordination, documentation and cross‑functional projects.
• AI & Process Improvement: Use AI tools and digital technology to streamline workflows, improve productivity and deliver a better service.

What We’re Looking For

You’ll be a natural relationship‑builder who combines excellent communication skills with a methodical, solutions‑focused approach. You take ownership, enjoy working independently and make sure the details never get overlooked.

You’ll ideally bring:

• Experience in customer service, customer success, client onboarding, account coordination or a similar client‑facing role.
• Excellent written and verbal English communication skills.
• Strong organisational skills, initiative and attention to detail.
• Confidence learning new software and explaining functionality to non‑technical users.
• Practical experience using AI tools, such as ChatGPT, to improve productivity and workflows.
• Good digital skills, including Microsoft Office or Google Workspace, and familiarity with CRM systems.
• The ability to manage competing priorities while working collaboratively within a remote team.

Experience with B2B SaaS, HubSpot, Notion, client training or business operations would be advantageous. Previous auction industry experience is not required, as training will be provided.

Why Join?

You’ll be joining a growing international technology business where your contribution will make a genuine difference.

Working within a small, collaborative remote team, you’ll have the opportunity to:

• Build meaningful relationships with an international client base.
• Develop your customer success, technology and operational skills.
• Help shape and improve processes as the business grows.
• Explore practical applications of AI and emerging digital tools.
• Take ownership of your work and see the direct impact of your contribution.

This is a great opportunity for someone who enjoys variety, embraces technology and wants to help create exceptional customer experiences.