Customer Success Manager

Execo; Wes-Kaap; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading technology firm in South Africa seeks an experienced Customer Success Manager to architect the client experience and drive strategic growth. The role involves mentoring a team, defining processes, and acting as a trusted advisor to senior clients. The ideal candidate has over 6 years of experience in Customer Success and excels in communication and data-driven decision-making.

Qualifications

• 6+ years of experience in Customer Success environment.
• Success in building relationships with senior stakeholders.
• Ability to use data to drive strategic decisions.

Responsibilities

• Architect and define the customer success strategy.
• Advocate for key client needs and satisfaction.
• Provide strategic insights from client feedback.

Skills

Client advocacy

Team leadership

Process management

Data-driven strategy

Communication skills

Job description

Execo City of Cape Town, Western Cape, South Africa

Customer Success Manager

Direct message the job poster from Execo

You've proven you can be a trusted advisor to top-tier clients. Now, are you ready to build and lead a team of them?

We are looking for a seasoned Customer Success leader to take the helm of our global CS function from our strategic hub in South Africa. This is your opportunity to move beyond managing a portfolio and start mentoring the talent, defining the strategy, and shaping the culture that will define our client relationships worldwide.

Summary of Role

As a Customer Success Manager, you are the architect and champion of our client experience. Your role is to help build the strategy, processes, and implement them to ensure our global clients achieve their business outcomes. You and the CS team are to be the key drivers of company growth, retention, and expansion.

Your Impact & What You'll Do

• Architect the Customer Success Strategy: You will help define and own the entire post‑sale customer journey. You'll create the playbooks, set the KPIs, and implement the processes that enable your team to deliver consistent, high‑impact results.
• Serve as the Ultimate Client Advocate: Act as a trusted advisor for our most strategic clients, leading key business reviews and serving as the final point of escalation to ensure client health and satisfaction.
• Drive Strategic Growth and Insights: You will help identify expansion opportunities and consolidate client feedback to provide strategic insights to our Product, Sales, and Executive teams, acting as the definitive voice of the customer.

Why You'll Thrive at Execo

We are looking for an inspiring leader ready to build and own a critical business function. You’ll thrive here because:

• You Are an Experienced and Inspiring Leader. With 6+ years in Customer Success, you have proven experience creating excellent client‑experiences.
• You Are a Proven Strategic Partner. You have a distinguished track record of building trusted advisor relationships with senior stakeholders and can coach your team to do the same.
• You Are a Master of Process and Data. You have a highly structured mindset and use data to build strategic playbooks, measure team performance, and communicate value to clients and executives.
• You Are a World‑Class Communicator. You excel at managing escalations, collaborating with cross‑functional leaders, and articulating a clear vision for your team and our customers.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Business Development, Management, and Sales

Industries

Technology, Information and Media, Software Development, and Business Consulting and Services

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