Customer Success Manager

HIREXE; South Africa; Remote; ZAR 382,775 - 531,632; Full time

Benefits offered by this job

Flexible remote work culture

Collaborative and inclusive work environment

Job summary

A fast-growing US company is seeking a Customer Success Manager to enhance client relationships and drive account growth. This full-time remote role requires a strategic mindset and collaboration across teams to ensure client satisfaction and achieve business objectives. The ideal candidate will have a proven track record in account management and excellent communication skills.

Qualifications

• 3+ years of experience as a Key Account Manager or similar role.
• Proven track record in account growth and retention.
• Ability to work independently in a remote environment.

Responsibilities

• Serve as the lead contact for all client account management matters.
• Build and maintain strong, long-lasting customer relationships.
• Develop new business and identify areas of improvement.

Skills

Listening

Negotiation

Presentation

Communication

CRM Software Experience

Education

Bachelor’s degree in Business, Marketing, or relevant field

Tools

Salesforce

HubSpot

Job description

Job Title: Customer Success Manager (Remote - EST Time Zone)

Location: Remote (Must be available during Eastern Time business hours)

Employment Type: Full-Time

About Us:

A fast-growing US company, committed to delivering exceptional value to our clients. We pride ourselves on innovation, customer success, and a collaborative remote-first culture. As we expand, we’re looking for a strategic and customer-focused Customer Success Manger to join our team and drive long-term relationships with our most important clients.

Role Overview:

As a Key Account Manager, you’ll serve as the primary point of contact for a portfolio of high-value clients. Your mission will be to nurture strong relationships, ensure client satisfaction, and identify opportunities for account growth. You'll collaborate cross-functionally with sales, support, and product teams to deliver best-in-class service and drive success for our key accounts.

Responsibilities:

• Serve as the lead contact for all client account management matters
• Build and maintain strong, long-lasting customer relationships
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with the sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements:

• 3+ years of experience as a Key Account Manager, Client Success Manager, or similar role
• Proven track record of meeting or exceeding targets in account growth and retention
• Excellent listening, negotiation, and presentation skills
• Strong verbal and written communication abilities
• Experience with CRM software (e.g., Salesforce, HubSpot)
• Ability to work independently in a remote environment and manage priorities effectively
• Bachelor’s degree in Business, Marketing, or relevant field preferred

What We Offer:

• Flexible remote work culture (must be available EST business hours)
• A collaborative and inclusive work environment

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  IT System Custom Software Development

Referrals increase your chances of interviewing at HIREXE by 2x

Get notified about new Customer Success Manager jobs in South Africa.

Cape Town, Western Cape, South Africa 6 days ago

South Africa $21,600.00-$30,000.00 1 hour ago

Johannesburg, Gauteng, South Africa $800.00-$1,300.00 1 week ago

Cape Town, Western Cape, South Africa $800.00-$1,300.00 1 week ago

Customer Success Manager (Podcast Company)

Johannesburg, Gauteng, South Africa $800.00-$1,300.00 1 week ago

Customer Success Manager (Podcast Company)

Cape Town, Western Cape, South Africa $800.00-$1,300.00 1 week ago

Client Success Manager (Podcast Company)

Senior Customer Success Manager (Podcasts)

Pretoria, Gauteng, South Africa 1 month ago

Client Success Manager (Podcast Company)

Cape Town, Western Cape, South Africa $800.00-$1,300.00 3 weeks ago

Senior Customer Success Manager (Podcasts)

Cape Town, Western Cape, South Africa $800.00-$1,300.00 3 weeks ago

eThekwini, KwaZulu-Natal, South Africa 1 week ago

Vereeniging, Gauteng, South Africa 1 week ago

Cape Town, Western Cape, South Africa 9 hours ago

Centurion, Gauteng, South Africa 1 day ago

Johannesburg, Gauteng, South Africa $400.00-$650.00 15 hours ago

Johannesburg, Gauteng, South Africa 9 hours ago

City of Tshwane, Gauteng, South Africa 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.