Customer Service Team Leader - Clicks Union

Clicks Group Limited; Alberton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Clicks Group in Alberton is seeking a Permanent Store Operations Leader to manage day-to-day POS operations, stock integrity, and cash handling. You will supervise shop assistants and cashiers, ensure staffing aligns with schedules, and resolve customer queries per company policies.

The role requires 1 year in a customer-facing retail/FMCG setting, with numeracy and stock management experience. You will drive promotions and uphold high service standards in a busy store environment.

Qualifications

• Essential: Grade 12.
• Desirable: Maths 50% and English 50% at grade 12 level.
• 1 year experience in a customer facing role overseeing staff.
• Numeracy and stock management experience.

Responsibilities

• Direct and control all operational activities at the point of sale in a timely and efficient manner.
• Manage stock and cash, minimise shrinkage, and uphold housekeeping and administration standards.
• Train, motivate and supervise shop assistants/cashiers to deliver service excellence.
• Ensure staffing levels align with work schedules and policies.
• Resolve customer queries per Company policies.
• Promote Clicks clubcard objectives and participation targets.
• Safeguard stock using security measures, cash controls and returns policies.
• Provide superior customer service as a brand ambassador.
• Support the Group's vision as health and beauty retailer by living company values.

Skills

Financial management

Merchandising

Promotions

Stock management

Customer service

Labour legislation

IR practices

Interviewing

People management

Planning & organising

Problem-solving

Customer orientation

Education

Grade 12

Maths 50% & English 50% (Grade 12)

Job description

Listing reference: click_026877

Listing status: Online

Apply by: 28 September 2026

Position summary

Industry: Wholesale & Retail Trade

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Alberton

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Objectives:

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfil their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Qualifications and Experience:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at grade 12 level
• 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
• Numeracy and stock management experience

Skills, Abilities and Job Related Knowledge:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing
• Results and target driven
• Sound managerial skills
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Relating and Networking
• Following instructions and procedures
• Working with people
• Planning and organising
• Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.

We are committed to the principles of Employment Equity.