Customer Service Team Leader - Clicks Magwa Crescent

Clicks Group Limited; Pretoria; On-site; ZAR 200,880 - 290,160; Full time

Job summary

Clicks Group in Pretoria is seeking a Customer Service Team Leader for Clicks Magwa Crescent. You will lead store operations, supervise cashiers and shop assistants, and ensure high service standards at the point of sale.

You will manage stock, assist with promotions, and drive clubcard participation while maintaining stock control and administrative duties in line with company policies.

Qualifications

• Essential: Grade 12 with maths and English at 50% or higher.
• 1 year experience in a customer facing role in a retail/FMCG store.
• Numeracy and stock management experience.

Responsibilities

• Direct and control all operational activities at the point of sale in a timely and efficient manner.
• Ensure safe management of stock and cash, minimising shrinkage and maintain housekeeping and admin.
• Train, motivate and direct shop assistants/cashiers to deliver service excellence.
• Ensure staffing levels align with work schedules and labour policies.
• Resolve customer queries in line with company policies.
• Promote Clicks clubcard to achieve participation targets.
• Manage stock security, cash controls, returns policies and related admin.
• Provide superior customer service as a brand ambassador and maintain professional service.

Skills

Customer service leadership

Retail operations

Stock management

Cash handling

Staff supervision

Labour legislation

Interpersonal skills

Education

Grade 12

Maths 50% and English 50%

Job description

Customer Service Team Leader - Clicks Magwa Crescent

Listing reference: click_025712

Listing status: Online

Apply by: 22 July 2026

Position summary

Industry: Wholesale & Retail Trade

Job category: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Objectives

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Qualifications and Experience

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at grade 12 level
• 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
• Numeracy and stock management experience

Skills, Abilities and Job Related Knowledge

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing
• Results and target driven
• Sound managerial skills
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Relating and Networking
• Following instructions and procedures
• Working with people
• Planning and organising
• Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.

We are committed to the principles of Employment Equity.