Service Advisor - Clicks Brooklyn

Clicks Group Limited; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Clicks Group Limited is seeking a Service Advisor at a Clicks store to ensure excellent service at the point of sale and to manage operational activities efficiently. You will direct stock and cash handling, train staff, and resolve customer queries in line with company policies.

The role requires likely experience in retail FMCG, strong numeracy, and a proactive, customer-oriented approach to maintain high standards and store performance.

Qualifications

• Desirable: Maths and English at grade 12 level (50%)
• 1 year of experience in a customer-facing role, supervising staff in retail/FMCG store operations
• Numeracy and stock management experience
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices

Responsibilities

• Direct and control all store operational activities at the point of sale in a timely and efficient manner.
• Manage stock, cash, and housekeeping to minimise shrinkage and maintain administrative standards.
• Train, motivate and direct shop assistants/cashiers to deliver service excellence.
• Ensure adequate staffing aligned with work schedules and policies.
• Resolve customer queries promptly per company policies.
• Promote Clicks Clubcard to meet participation targets.
• Enforce security, cash controls and returns policies to minimise losses.
• Represent the brand through visible, friendly, and professional service.

Skills

Customer service

Stock management

Cash handling

POS operations

Team supervision

Merchandising

Education

Grade 12 (Maths & English)

Tools

POS software

Stock control systems

Job description

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager.

Job Purpose:

• To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Objectives:

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Qualifications and Experience:

• Desirable: Maths 50% and English 50% at grade 12 level
• 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
• Numeracy and stock management experience

Skills, Abilities and Job Related Knowledge:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing
• Results and target driven
• Sound managerial skills
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Relating and Networking
• Following instructions and procedures
• Working with people
• Analysing
• Planning and organising
• Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.

We are committed to the principles of Employment Equity.