Customer Service Specialist - Fixed-Term Contract

Neptune; Gauteng; On-site; ZAR 167,000 - 234,000; Part time

Job summary

The Technology Innovation Agency seeks to appoint a professional to oversee the daily operations of its customer service center, delivering efficient and high-quality support to clients while pursuing organisational performance goals.

Duration of Contract: Six (6) months. The role focuses on ensuring responsive service, process optimization, and customer-centric delivery within the agency.

Qualifications

• Oversees the daily operations of a customer service center to deliver efficient, professional, and high-quality support while meeting organisational performance goals.

Responsibilities

• Oversees the daily operations of a customer service center, ensuring efficient, professional, and high-quality support while meeting organisational performance goals.

Job description

TIA is a talent driven, customer- centric and impact focused organisation. In our endeavour to support technology innovation with socio-economic outcomes, we seek to infuse the organisation with team players that find resonance as value creators, agile thinkers, progressive attitudes, customer-centricity, dynamic work ethic and an optimistic disposition. We aim to harness these attributes in a manner that they culminate into a culture of teamwork, impact and accountability.

The Technology Innovation Agency endeavours to promote the careers of previously disadvantaged persons by applying the principles of the Employment Equity Act, as amended.

The Agency reserves the right not to make an appointment.

Job Purpose

Oversees the daily operations of a customer service center, ensuring customers receive efficient, professional, and high-quality support while meeting organisational performance goals.

Duration of Contract: Six (6) months.