Regional Customer Service & Sales Support Specialist

Tracker South Africa; Middelburg; On-site; ZAR 156,000 - 234,000; Full time

Job summary

Tracker South Africa is seeking a Customer Service Representative in Middelburg. You will support Sales Consultants and Administration, process contracts, and maintain regional records while handling client queries with care.

Role requires matric and at least two years in an administrative position, with MS Office & Outlook proficiency. Experience in logistics or tracking industries is a plus; duties include reception relief and cross-functional collaboration across departments.

Qualifications

• Matric with at least 2 years’ experience in an administrative role.
• Proficiency in MS Office & Outlook.
• Experience in logistics or tracking industries would be advantageous.

Responsibilities

• Assist Sales Consultants and Administrative Support.
• Process Sales Contracts/Information.
• Maintain region records, statistics reports and activity reports.
• Follow up on leads/queries.
• Liaise with departments regarding scheduled fitments.
• Data capturing and general office administration.
• Reception relief duties: receive and manage calls.
• Attend to and resolve client queries from dealers, brokers, fitment centres, corporates and HO.
• Provide excellent customer service to internal and external clients.
• Provide service within the region and to other departments/regions/staff.
• Engage in service excellence and assist with any assigned tasks by supervisor/manager.
• Update client profile details on system (walk-in or phone).
• Loading contracts from dealers, brokers and corporate clients.
• Provide weekly sales stats to sales consultants.

Skills

MS Office

Outlook

Administrative

Customer Service

Education

Matric

Job description

Tracker South Africa is seeking a Customer Service Representative in Middelburg. You will support Sales Consultants and Administration, process contracts, and maintain regional records while handling client queries with care.

Role requires matric and at least two years in an administrative position, with MS Office & Outlook proficiency. Experience in logistics or tracking industries is a plus; duties include reception relief and cross-functional collaboration across departments.