Customer Service Representative

Somewhere; South Africa; Remote; ZAR 596,000 - 993,000; Full time

Job summary

Somewhere is seeking a remote Customer Service Representative to support a growing US-based business. You will engage customers by phone, email, and chat, answering questions on product, pricing, and availability, and help coordinate with internal teams to meet customer needs.

The role requires strong English or AfrikaansAccent, 1-5 years of customer service experience, and proficiency with Google Workspace and CRM tools. US-dollar compensation is offered.

Qualifications

• Strong communication skills with customers via phone, email, and chat.
• Sales experience and comfort with upselling or cross-selling.
• Typing speed of 50 words per minute or faster.

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers about product, pricing and availability.
• Collaborate with internal teams to meet customer needs.
• Data entry in various platforms.
• Work United States business hours.

Skills

Communication

Sales experience

Typing 50 WPM

Customer service

Multitasking

Organization

Interpersonal skills

Tools

Google Workspace

CRM software

Job description

The ideal candidate loves talking to people and proactively solving problems! You will be responsible for making customers happy! You will work remotely for a growing US based business and earn US Dollars!

Our clients include service businesses, manufacturing companies, real estate companies, private equity firms, tech companies, e-commerce companies and more!

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.
• Work United States business hours.

Qualifications

• An English or Afrikaans accent.
• Sales experience and comfort.
• Typing at least 50 words per minute.
• 1-5 years of customer service experience.
• Knowledge of Google Workspace and various customer relationship management softwares.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

We have a VERY strong demand among our clients for customer service representatives.