Customer Excellence Specialist

Hire Resolve; Cape Town; On-site; ZAR 223,200 - 334,800; Full time

Job summary

Hire Resolve is seeking a dynamic Customer Excellence Specialist to join a leading healthcare organization in Cape Town. The successful candidate will manage client relationships, resolve queries, and support internal teams to ensure a seamless customer experience. Applicants should possess a minimum of 3–5 years’ experience in customer service or related fields, excellent communication skills, and a proactive approach. This role offers an opportunity to thrive in a customer-centric environment.

Qualifications

• Minimum 3–5 years’ experience in customer service, customer success, account management, or client support.
• Experience within healthcare, medical devices, pharmaceutical, or related industries will be advantageous.
• Strong problem-solving and conflict resolution abilities.

Responsibilities

• Manage client relationships and resolve queries efficiently.
• Deliver exceptional customer service across all touchpoints.
• Support internal teams to ensure a seamless customer experience.

Skills

Customer Service

Problem-Solving

Communication Skills

Organisational Skills

Education

Grade 12 / Matric

Diploma or Degree in Business Administration or related field

Tools

Microsoft Office

CRM systems

ERP platforms

Job description

An exciting opportunity exists for a dynamic and customer-focused Customer Excellence Specialist to join a leading organisation within the healthcare and medical solutions industry. The successful candidate will play a key role in delivering exceptional customer service by managing client relationships, resolving queries efficiently, supporting internal teams, and ensuring a seamless customer experience across all touchpoints.

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• Grade 12 / Matric
• Diploma or Degree in Business Administration, Customer Service, Sales, Healthcare Administration, or related field advantageous
• Minimum 3–5 years’ experience in customer service, customer success, account management, or client support
• Experience within healthcare, medical devices, pharmaceutical, or related industries will be advantageous
• Strong Microsoft Office skills (Excel, Word, Outlook, PowerPoint)
• Experience working with CRM systems and ERP platforms
• Excellent verbal and written communication skills
• Strong problem-solving and conflict resolution abilities
• High attention to detail and strong organisational skills
• Ability to work under pressure and manage multiple priorities
• Professional, proactive, and customer-centric approach

If you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to [e-mail] or visit our website: www.hireresolve.co.za