Customer Service Representative

Foundever; Cape Town; On-site; ZAR 76,167 - 91,233; Full time

Benefits offered by this job

Medical

Pension

Job summary

Foundever in Cape Town is looking for a Customer Service Advisor who will listen to customer concerns and provide necessary information. Applicants should have a minimum of 6 months experience in the hospitality field and hold a Matric/Grade 12 certificate.

The position requires full flexibility in working hours, which may vary based on campaign opening times. The role is permanent and offers a salary starting at R7500 per month, along with medical and pension benefits.

Qualifications

• Minimum 6 months experience in a Hospitality environment.
• Clear Criminal Record.
• Clear ITC Record.

Responsibilities

• Listening to customer concerns and providing information.
• Obtaining and correctly capturing customer information.
• Reviewing and making changes to customer accounts.
• Keeping records of customer interactions.
• Ensuring customer satisfaction.

Skills

Good communication skills

Empathy

Patience

Adaptability

Positive attitude

Knowledge of customer service best practices

Education

Matric / Grade 12

Job description

Customer Service Advisor

Salary

Minimum 7500 per Month Plus Medical & Pension.

Location

Waterfront Cape Town.

Working Pattern

40 Hours per week between Monday to Sunday (you would need to be fully flexible between these days). Hours will differ dependant on campaign opening times.

Contract Type

Permanent

Key Responsibilities

• Listening to customer concerns and providing information, answers, or responses.
• Obtaining and correctly capturing of customer information.
• Reviewing and making changes to customer accounts where applicable.
• Keeping records of customer interactions.
• Ensuring customer satisfaction.

Your Profile & Experience

• Minimum 6 months experience in a Hospitality environment
• Matric / Grade 12 (Essential)
• Clear Criminal Record
• Clear ITC Record

The Essential Skills We Ask For Are

• Good communication skills: the ability to clearly and effectively communicate with customers over the phone.
• Empathy: the ability to understand and relate to the customer's perspective.
• Patience: the ability to remain calm and composed.
• Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary.
• Positive attitude: the ability to remain positive and upbeat even during difficult customer interactions.
• Advantageous: Knowledge of customer service best practices and call centre technology.
• Education: Minimum Grade 12.
• Background: A clear criminal background and credit check.