Customer Service Manager (Container Road Freight)

Staff Unlimited Recruitment; Cape Town; Hybrid; ZAR 360,000 - 520,000; Full time

Job summary

Staff Unlimited Recruitment in the Western Cape seeks a Customer Service Manager (Container Road Freight) to lead customer relationships, solve problems and grow transport service solutions. The role connects customers, providers and internal teams to ensure responsive service delivery.

Based in Claremont with hybrid work from Paarl and Claremont offices, this position requires travel within the Western Cape and a background in logistics or related service environments.

Qualifications

• Grade 12 or equivalent.
• A tertiary qualification will be advantageous.
• Experience in customer service, sales support, logistics or similar service environment.
• Commercial awareness and the confidence to recognise potential opportunities.
• Computer literacy including Microsoft Office and general operational systems.
• A valid driverÕs licence.
• Ability and willingness to travel within the Western Cape.

Responsibilities

• Build and maintain trusted relationships with existing and prospective customers.
• Understand customer transport requirements and identify opportunities across routes, volumes and service needs.
• Respond promptly to customer enquiries, requests and follow-up actions.
• Coordinate clear, accurate and timely information between customers, transport service providers and internal teams.
• Confirm transporter availability and capacity, and escalate where necessary.
• Maintain accurate records and support quotations, proposals, reporting and regional growth initiatives.
• Monitor service execution and provide proactive updates regarding progress, delays and exceptions.
• Assist with resolving customer service issues, coordinating corrective action and escalating where necessary.
• Support customer onboarding, customer retention and regional business development initiatives.

Skills

Customer service

Sales support

Education

Grade 12 or equivalent

Diploma / Certificate in related field (advantageous)

Tools

Microsoft Office

Job description

Customer Service Manager (Container Road Freight)

Our client in the transport and logistics industry is seeking an energetic, customer-focused Customer Service Manager to join their Western Cape operation.

This is an exciting opportunity for a professional who enjoys building strong customer relationships, solving problems and identifying opportunities to turn transport requirements into service and business growth.

You will play a key role in connecting customers, transport service providers and internal teams, ensuring responsive service delivery while supporting the continued growth of the Western Cape operation.

Location: Claremont

Job Type: Permanent, Hybrid Role – offices are in Paarl and Claremont

KEY RESPONSIBILITIES

• Build and maintain trusted relationships with existing and prospective customers.
• Understand customer transport requirements and identify opportunities across routes, volumes and service needs.
• Respond promptly to customer enquiries, requests and feedback, taking ownership of follow-up actions.
• Coordinate clear, accurate and timely information between customers, transport service providers and internal teams.
• Confirm transporter availability and capacity, and escalat ...
• Maintain accurate records and support quotations, proposals, reporting and regional growth initiatives.
• Monitor service execution and provide proactive updates regarding progress, delays and exceptions.
• Assist with resolving customer service issues, coordinating corrective action and escalating where necessary.
• Support customer onboarding, customer retention and regional business development initiatives.

MINIMUM REQUIREMENTS

• Grade 12 or an equivalent qualification.
• A relevant tertiary qualification will be advantageous
• Experience in customer service, sales support, logistics, transport or a similar service environment.
• Commercial awareness and the confidence to recognise potential opportunities.
• Computer literacy, including Microsoft Office and general operational systems.
• A valid driver's licence.
• The ability and willingness to travel within the Western Cape.