Customer Service / Admin Assistant

University of Fort Hare; Wes-Kaap; On-site; ZAR 100,440 - 167,400; Full time

Job summary

University of Fort Hare is seeking a friendly Receptionist / Customer Service Admin Assistant to be the welcoming face of the business in Cape Town’s Northern Suburbs. You will support the sales team, handle product enquiries, and ensure efficient admin throughout the customer journey.

The role requires a Matric and proven experience in customer service or admin, with excellent English and Afrikaans, strong organisational skills, and a proactive attitude.

Qualifications

• Matric essential
• Previous experience in a customer service, reception, sales support, or administrative role
• Excellent communication skills with a professional and friendly telephone manner
• Fluent in English and Afrikaans
• Strong customer service orientation with a genuine desire to assist and build positive relationships
• Highly organised with strong attention to detail and accuracy
• Proactive, reliable, and willing to take ownership of responsibilities
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Good computer literacy with proficiency in Microsoft Office Suite and general office systems
• Strong administrative skills with the ability to process information accurately
• Professional appearance with a warm, approachable, and sincere personality
• Team player with a positive, can-do attitude

Responsibilities

• Serve as the first point of contact for customers at reception and via phone/email
• Support the Sales Team with day-to-day administrative requirements to ensure effective customer service
• Assist customers with product enquiries, order queries, and general information requests
• Process customer orders, quotations, invoices, and related documentation accurately and timeously
• Coordinate with internal departments to ensure smooth order processing and timely delivery
• Maintain accurate customer records, order information, and administrative documentation
• Follow up on customer enquiries and provide feedback within agreed timelines
• Resolve customer concerns professionally and escalate issues where required
• Assist with maintaining a positive customer experience from enquiry through after-sales support
• Manage general office administration, filing, and data capturing
• Maintain an organised and professional reception and office environment
• ONLY CANDIDATES RESIDING IN OR NEAR CAPE TOWN’S NORTHERN SUBURBS WILL BE CONSIDERED

Skills

Customer service

Reception

Sales support

Administrative skills

Microsoft Office

English-Afrikaans bilingual

Education

Matric

Tools

Microsoft Office Suite

Job description

Market related Monthly Basic Salary (Market related)

Customer Service / Admin Assistant

Cape Town - Brackenfell

My client, a leading distributor of industrial cleaning equipment and cleaning solutions, is seeking to appoint a professional and customer-focused Receptionist / Customer Service Admin Assistant to join their team.

The ideal candidate will be the welcoming face of the business, providing exceptional customer service, supporting the sales team, and ensuring efficient administration throughout the customer journey. A warm, sincere personality, strong attention to detail, and a proactive approach are essential for building positive client relationships and delivering service excellence.

Purpose of the Role:

To provide professional front-line customer service and administrative support by acting as the first point of contact for customers, assisting the sales team, coordinating customer requirements, and ensuring accurate and efficient processing of sales-related activities.

Key Responsibilities:

• Serve as the first point of contact for customers, providing professional and welcoming assistance at reception, telephonically, and through written communication
• Support the Sales Team with day-to-day administrative requirements to ensure effective customer service delivery
• Assist customers with product enquiries, order queries, and general information requests
• Process customer orders, quotations, invoices, and related documentation accurately and timeously
• Coordinate with internal departments to ensure smooth order processing and timely delivery of products and services
• Maintain accurate customer records, order information, and administrative documentation
• Follow up on customer enquiries and ensure feedback is provided within agreed timelines
• Resolve customer concerns professionally and escalation issues where required
• Assist with maintaining a positive customer experience from initial enquiry through to after-sales support
• Manage general office administration, filing, and data capturing requirements
• Assist with maintaining an organised and professional reception and office environment

Criteria:

• Matric essential
• Previous experience in a customer service, reception, sales support, or administrative role
• Excellent communication skills with a professional and friendly telephone manner
• Fluent in English and Afrikaans
• Strong customer service orientation with a genuine desire to assist and build positive relationships
• Highly organised with strong attention to detail and accuracy
• Proactive, reliable, and willing to take ownership of responsibilities
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Good computer literacy with proficiency in Microsoft Office Suite and general office systems
• Strong administrative skills with the ability to process information accurately
• Professional appearance with a warm, approachable, and sincere personality
• Team player with a positive, can-do attitude

ONLY CANDIDATES RESIDING IN OR NEAR CAPE TOWN’S NORTHERN SUBURBS WILL BE CONSIDERED FOR THIS ROLE