Customer Retention Consultant (Remote, Boksburg)

Blacksmith Agency LLC; South Africa; Remote; ZAR 240,000 - 360,000; Full time

Job summary

Blacksmith Agency is hiring Sales Development Representatives across South Africa who are hungry to open doors and drive pipeline. You will research sources, identify decision makers, and book meetings with qualified prospects to create the first impression of Blacksmith for potential clients.

In this remote South Africa role, you will craft personalized outreach via email, LinkedIn and phone, maintain accurate CRM records, and work with Account Executives to sharpen messaging and improve

Qualifications

• 2 years in an SDR/BDR role, agency or SaaS experience preferred.
• Strong written communication and ability to personalize outreach.
• Familiarity with outbound tools and CRM like Salesforce.
• Ability to manage own pipeline and hit targets.

Responsibilities

• Source accounts based on ICP and build contact lists.
• Identify decision makers and book qualified discovery calls.
• Craft personalized outbound sequences via email, LinkedIn and phone.
• Maintain clean records in Salesforce and SalesLoft.
• Collaborate with Account Executives to optimize messaging.

Job description

About The Role

Blacksmith Agency is hiring Sales Development Representatives across South Africa who are hungry to open doors and drive pipeline. As Customer Retention Consultant at Blacksmith, you own the top of the funnel: researching, sourcing and booking meetings with qualified decision makers, and creating the first impression of Blacksmith Agency for potential clients.

Blacksmith Agency

• Sales


• Full time


• Remote (South Africa)

What You Will Own

• Source and research ideal accounts based on our ICP.


• Identify decision makers and build accurate contact lists.


• Craft and execute personalized outbound sequences via email, LinkedIn and phone.


• Book qualified discovery calls for our Account Executives.


• Maintain clean records in Salesforce and SalesLoft.


• Test messaging, optimize targeting and tighten feedback loops with the sales team.

What You Bring

• 2 years in a similar SDR or BDR role, agency or SaaS experience a plus.


• Strong written communication and the ability to personalize outreach.


• Familiarity with outbound tools like Sales Navigator, SalesLoft, Apollo and ZoomInfo.


• Comfortable using Salesforce and managing your own pipeline.


• Gritty, curious and coachable.