Customer Retention Consultant (Remote, Somerset West)

Blacksmith Agency LLC; South Africa; Remote; ZAR 320,000 - 520,000; Full time

Job summary

Blacksmith Agency is seeking a Sales Development Representative to drive the top of the funnel across South Africa. You will research accounts, build contact lists, and craft personalized outbound sequences to book discovery calls for our Account Executives.

Ideal candidates have 2 years in SDR/BDR, strong written communication, and familiarity with tools like Sales Navigator, SalesLoft, Apollo, and ZoomInfo. Remote SA role with potential for growth.

Qualifications

• 2 years in SDR/BDR role, agency or SaaS experience a plus.
• Strong written communication and the ability to personalize outreach.
• Experience with outbound tools and multi-channel outreach.
• Willingness to work remotely in SA and own pipeline.

Responsibilities

• Source and research ideal accounts based on our ICP.
• Identify decision makers and build contact lists.
• Craft and execute personalized outbound sequences via email, LinkedIn and phone.
• Book qualified discovery calls for Account Executives.
• Maintain clean records in Salesforce and SalesLoft.
• Test messaging, optimize targeting and tighten feedback loops with the sales team.

Skills

Outbound outreach

Researching accounts

Sales pipeline management

Written communication

Tools

Salesforce

SalesLoft

Sales Navigator

Apollo

ZoomInfo

Job description

About The Role

Blacksmith Agency is hiring Sales Development Representatives across South Africa who are hungry to open doors and drive pipeline. As Customer Retention Consultant at Blacksmith, you own the top of the funnel: researching, sourcing and booking meetings with qualified decision makers, and creating the first impression of Blacksmith Agency for potential clients.

Blacksmith Agency

• Sales


• Full time


• Remote (South Africa)

What You Will Own

• Source and research ideal accounts based on our ICP.


• Identify decision makers and build accurate contact lists.


• Craft and execute personalized outbound sequences via email, LinkedIn and phone.


• Book qualified discovery calls for our Account Executives.


• Maintain clean records in Salesforce and SalesLoft.


• Test messaging, optimize targeting and tighten feedback loops with the sales team.

What You Bring

• 2 years in a similar SDR or BDR role, agency or SaaS experience a plus.


• Strong written communication and the ability to personalize outreach.


• Familiarity with outbound tools like Sales Navigator, SalesLoft, Apollo and ZoomInfo.


• Comfortable using Salesforce and managing your own pipeline.


• Gritty, curious and coachable.