Customer Relationship Manager/Customer Support Manager

VirtuHire; South Africa; Remote; ZAR 300,000 - 400,000; Full time

Job summary

A healthcare technology firm is seeking a Customer Relationship Manager to manage client relationships and drive customer satisfaction. The role involves onboarding clients, providing ongoing support, and collecting feedback. Candidates should have experience in customer relationship management and excellent communication skills. This is a fully remote position for individuals located in South Africa, aligned with UK business hours.

Benefits

Fully remote role

Competitive compensation

Opportunities for professional growth

Qualifications

• Proven experience in customer relationship management or support.
• Exceptional communication and interpersonal skills required.
• Strong problem-solving skills with a proactive approach.
• Ability to manage multiple clients in a remote setting.

Responsibilities

• Build and maintain relationships with clients.
• Provide timely solutions to customer inquiries.
• Guide clients through onboarding and training processes.
• Gather customer feedback and collaborate with teams.
• Track and report on customer satisfaction metrics.

Skills

Customer relationship management

Problem-solving skills

Exceptional communication

Interpersonal skills

Familiarity with CRM systems

Flexibility for UK hours

Job description

Location: Fully Remote (South Africa)
Hours: UK Business Hours

Are you passionate about delivering exceptional customer experiences and building long-term relationships? Do you have the skills to manage client needs while driving customer satisfaction in a fast-paced, tech-driven environment? Join our client’s team as a Customer Relationship Manager/Customer Support Manager, where your expertise will directly impact the success of an innovative healthcare technology platform.

About the Role:
In this role, you’ll be the main point of contact for customers, ensuring seamless onboarding, providing ongoing support, and fostering relationships that drive customer retention and satisfaction. You’ll work with a leading healthcare automation platform dedicated to streamlining and enhancing healthcare processes for clients worldwide.

Requirements

Key Responsibilities:

• Customer Relationship Management: Build and maintain strong, lasting relationships with clients, understanding their needs and ensuring their success with the platform.
• Support & Problem Solving: Serve as the first point of contact for customer inquiries, providing timely and effective solutions to their challenges.
• Onboarding & Training: Guide clients through onboarding processes and offer training to maximize their use of the platform.
• Feedback Collection: Act as the voice of the customer by gathering feedback and collaborating with internal teams to improve products and services.
• Reporting: Track and report on customer satisfaction metrics, support tickets, and engagement levels.

What You’ll Bring:

• Proven experience in customer relationship management or customer support, preferably in the SaaS or healthcare tech industries.
• Exceptional communication and interpersonal skills.
• Strong problem-solving skills and a proactive approach to addressing client needs.
• Ability to manage multiple clients and priorities in a remote setting.
• Familiarity with CRM systems, ticketing platforms, and customer support tools.
• Flexibility to work UK business hours.

Benefits

• A fully remote role with a mission-driven company making a difference in healthcare.
• The chance to work with innovative technology that transforms healthcare operations.
• Competitive compensation and opportunities for professional growth.

About the Company:
Our client is at the forefront of healthcare automation, providing tools that simplify processes, improve efficiency, and elevate care standards. They are committed to empowering healthcare providers through technology, driving positive outcomes for clients and patients alike.

If you’re a customer-focused professional looking for an exciting role in the healthcare tech industry, we’d love to hear from you! Apply now to join a team that values innovation, collaboration, and excellence.