Customer Relationship Manager (Angola)

Ntsumi HR Partners; Gauteng; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Ntsumi HR Partners is seeking a results-driven sales leader to grow a designated territory and ownership of Angola, with a strong background in mining or manufacturing. You will drive growth, manage costs, and build robust customer and internal relationships while following a structured sales process.

The role requires English proficiency, CRM and MS Office expertise, and a proactive, entrepreneurial mindset. Portuguese is a plus; a tertiary qualification in Sales or related field is preferred.

Qualifications

• Matric / Grade 12 and a relevant tertiary qualification in Sales or related field.
• Strong background in mining, manufacturing or related industries is essential.
• Strong commercial acumen and understanding of the sales cycle.
• Demonstrated leadership experience and potential.
• Proficiency with CRM systems, complaint management tools and MS Office.
• Business level English; additional local language (Portuguese) is a plus.

Responsibilities

• Develop and implement a personal action plan for sustainable, profitable growth in the territory and units.
• Manage structure costs within the annual budget.
• Own the Angola territory.
• Understand customer needs through market analysis and demand trends.
• Grow trust with existing customers and win new ones.
• Build stakeholder relationships at all levels and apply account management where appropriate.
• Build strong internal partnerships across service, quoting, technical and fulfilment teams.
• Support stakeholders in achieving targets, e.g., reducing outstanding payments.
• Follow the structured sales cycle from first contact to close.
• Use CRM and complaints management systems for day-to-day sales work.
• Gather and share market and product information across the sub region.

Skills

Mining industry experience

Sales cycle proficiency

CRM proficiency

Stakeholder management

Education

Matric / Grade 12

Relevant tertiary qualification

Tools

CRM systems

Complaint management tools

MS Office

Job description

Key Responsibilities:

Grow the business sustainably

• Develop and implement a personal action plan that contributes to the sustainable, profitable growth of the assigned territory and business units, in line with agreed top and bottom line budgets.
• Manage structure costs within the agreed annual budget.
• Own the Angola territory.

Customer focus

• Understand customer needs through ongoing analysis of demand, market trends and competitor activity.
• Strengthen and grow trust with the existing customer base while actively winning new customers.
• Build strong stakeholder relationships at every level and apply key account management principles where appropriate.

Relationship management

• Build and maintain strong working relationships with internal partners across customer service, quoting, technical and fulfilment teams, as well as key stakeholders in the relevant business units.
• Support fellow stakeholders in reaching their own targets, for example working with the commercial team to reduce outstanding payments.

Best practice

• Follow the organisation’s structured sales cycle from first contact through to close.
• Use the company’s CRM and complaints management systems as the primary tools for day to day sales work.
• Gather and share key market and product information across the sub region.

Education & Experience

• Matric / Grade 12, plus a relevanttertiary qualificationinSales, Marketing, Business Management, Engineering, Agricultural Science, Milling Technology, or a related technical/commercial field.
• A strong background in mining, manufacturing or other related industries is essential.
• Strong commercial acumen and understanding of the sales cycle.
• Demonstrated leadership experience and potential.
• Proficiency with CRM systems, complaint management tools and MS Office.
• Business level English is essential; an additional local language (i.e. Portuguese) is an advantage.

What We Are Looking For

• A customer first personality with a genuine drive to make customers happy.
• Hunter qualities and the drive to close deals.
• Excellent listening and communication skills at all levels, internally and externally.
• Entrepreneurial thinking and a proactive, self-starting approach that needs minimal instruction.
• Integrity, attention to detail and loyalty.
• A strong leader who is also a reliable, collaborative team player.
• The ability to perform well under pressure with a can do, will do attitude.
• An agile, open mindset.

Should you not receive feedback within two weeks of the closing date, please consider your application unsuccessful.