Customer Relations Officer

Groupe CFAO; South Africa; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Groupe CFAO in South Africa is seeking a Customer Relations Officer to support administration and general services. The role requires strong Microsoft Office skills, a relevant qualification, and a Code 8 driver’s license. Experience with Kerridge Autoline and ERP systems is advantageous.

Excellent service orientation, communication and multitasking abilities are essential to manage internal and external customer needs effectively in a dynamic environment.

Qualifications

• Word, Excel, PowerPoint proficiency required.
• Higher Certificate or Diploma in Business Management, Customer Services or Public relations required.
• Driver’s License Code 8 required.
• Kerridge Autoline, CRM and ERP systems advantageous.
• Strong English language skills and professional communication.

Skills

Microsoft Office

Active listening

Reading comprehension

Time management

Speaking

Writing

Critical thinking

Active learning

Coordination

Monitoring

Service orientation

Social perceptiveness

Sensitivity

Number facility

Mathematical reasoning

Selective attention

Education

Higher Certificate / Diploma in Business Management or related

Tools

Kerridge Autoline

CRM

ERP systems

Job description

Administration - Administration -General Services Officer

Position title

Customer Relations Officer

Contract

Contractual hours

Full-time

The requirements listed below are representative of the knowledge, skills, education / training and experience required for this position:

• Microsoft Office Competence, Word, Excel, Power Point, a prerequisite
• Higher Certificate, Diploma in Business Management, Customer Services, Public relations prerequisite for this role.
• Driver’s License Code 8 is a prerequisite.
• Kerridge Autoline, CRM, other ERP systems advantageous.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Computers and Electronics — Knowledge of electronic equipment, and computer hardware and software, including applications and programming.

Required Skills:

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Time Management — Managing one's own time and the time of others.
• Speaking — Talking to others to convey information effectively.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Coordination — Adjusting actions in relation to others' actions.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Service Orientation — Actively looking for ways to help people.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
• Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
• Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
• Selective Attention — The ability to concentrate on a task over a period of time without being distracted.

Profile

General:

• Dedication to service excellence in every aspect of work carried out, strong focus on internal and external customer service.
• Strong analytical ability: ability and suitable experience in compiling reports utilising and analysing various data sources and to present it in a user-friendly format.
• Excellent interpersonal skills, including very strong verbal and grammatically correct written English communication skills.
• Must be proactive; ability to prioritize and successfully complete multiple tasks timeously; ability to see a project through from start to finish.
• Impeccable, friendly and professional telephone manner and in general when dealing with customers both internally and externally.
• Ability to function effectively in a group and add value to the team / environment.
• Ability to interact with senior management, excellent communication skills with people at all levels in our Company.
• Must have excellent work ethic – honest, reliable, hardworking, dedicated, takes pride in work carried out
• Must be of sober habits, have high energy levels and general good health.
• Ability to adapt to and accept change, new ideas, new challenges.
• Adherence to CFAO Equipment policies, procedures, and Code of Conduct.