Customer Relations Officer

Profile Personnel; Gqeberha; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Profile Personnel is seeking a Customer Relations Officer to engage with customers, analyze data, and collaborate with internal teams to boost customer satisfaction and business performance. The role focuses on managing customer relationships, presenting fleet data, and supporting telematics systems to drive loyalty and growth.

You will work across departments to resolve queries, identify new opportunities, and uphold exceptional service standards while maintaining strong client portfolios.

Qualifications

• 3+ years in CRM or customer-facing role
• Diploma/Certificate in business or customer service
• Proficient in MS Office (Word, Excel, PowerPoint)
• Experience with CRM/ERP/telematics/web-based platforms
• Excellent communication and presentation skills
• Strong analytical reporting ability
• Highly organized with good time management and problem-solving
• Professional, customer-focused across departments
• Valid driver’s license

Responsibilities

• Build and maintain relationships with allocated customers.
• Present fleet performance data and insights.
• Support customers in using telematics and web-based systems.
• Coordinate queries and ensure timely resolution across departments.
• Assist Sales and Aftermarket with fleet evaluations and marketing initiatives.
• Identify new sales opportunities and grow loyalty and market share.
• Promote exceptional customer service and continuous improvement.

Skills

CRM experience

Analytical ability

Communication skills

Time management

Problem solving

Relationship building

Driver's licence

Education

Higher Certificate or Diploma in Business Management, Customer Service, Public Relations, or related field

Tools

Microsoft Office

CRM software

ERP systems

Telematics platforms

Job description

Are you passionate about delivering outstanding customer experiences and building long-term client relationships? Our client is looking for a proactive Customer Relations Officer to join their team. This role is ideal for someone who thrives on engaging with customers, solving problems, analysing data, and working closely with internal teams to enhance customer satisfaction and business performance.

Key Responsibilities

• Build and maintain strong relationships with an allocated customer portfolio.
• Conduct regular customer engagements and present fleet performance data and insights.
• Support customers with the effective use of web-based fleet management and telematics systems.
• Coordinate customer queries and ensure timely resolution across internal departments.
• Assist Sales and Aftermarket teams with fleet evaluations, replacement programmes, and marketing initiatives.
• Identify new sales opportunities and contribute to growing customer loyalty and market share.
• Promote exceptional customer service and continuous improvement in customer experience.

Requirements

• Minimum 3 years' experience in Customer Relationship Management (CRM) or a similar customer-facing role.
• Higher Certificate or Diploma in Business Management, Customer Service, Public Relations, or a related field.
• Strong knowledge of Microsoft Office (Word, Excel, and PowerPoint).
• Experience using CRM, ERP, telematics, or web-based customer platforms.
• Excellent communication, presentation, and relationship-building skills.
• Strong analytical ability with experience compiling and presenting reports.
• Highly organised with excellent time management and problem-solving skills.
• Professional, customer-focused, and able to work effectively across multiple departments.
• Valid driver's licence.

What We're Looking For

You are customer-centric, proactive, and enjoy building trusted relationships. You have strong communication skills, are comfortable working with technology and data, and are driven to deliver exceptional service while collaborating with cross-functional teams.